topic Re: SKY GO Desktop App Won't Load/Open in Archive

SKY GO Desktop App Won't Load/Open

jamiehenderson — Fri, 06 Apr 2018 15:19:50 GMT

Just downloaded the desktop sky go app on windows 10 laptop. Every time I try and open the app it won't load. I've tried downloading it several times and each time it won't open

Re: SKY GO Desktop App Won't Load/Open

caesarome — Fri, 06 Apr 2018 15:54:22 GMT

Hi @jamiehenderson

Try rebooting your PC and if that doesn't work remove the software via the control pannel and try installing it from here on the Sky website.

Re: SKY GO Desktop App Won't Load/Open

Anonymous — Fri, 06 Apr 2018 19:19:59 GMT

The app is not working on my laptop too. Tried reinstalling it and rebooting computer. Can someone help please

Re: SKY GO Desktop App Won't Load/Open

Anonymous — Sat, 21 Apr 2018 11:26:42 GMT

Hi I've had the same issues on my laptop, was wondering if you had managed to get it working?

Re: SKY GO Desktop App Won't Load/Open

caesarome — Sat, 21 Apr 2018 12:14:29 GMT

Try uninstalling the App and delete the Cisco Videoguard Player folder in AppData > Local > Cisco > VideoGuard Player and AppData > LocalLow > Cisco > VideoGuard (delete this) and the Sky Go/Sky folders in App Data > Roaming.

Do a search on your PC and delete anything Cisco related and then reboot your PC before installing it again from here:

http://desktopclient.ott.sky.com/skygodesktop/SkyGoInstaller.exe

Re: SKY GO Desktop App Won't Load/Open

Cbows — Wed, 02 May 2018 17:37:10 GMT

The mac version won't load either - occasionally it half-loads but trying to watch anything gives a 0000 error.

Re: SKY GO Desktop App Won't Load/Open

Anonymous — Thu, 10 May 2018 23:14:16 GMT

can someone please help me, im using macbook and have the lateset software downloaded. when i try to download the sky go app, it will not download and just closes. The app will not open at all. I have deleted everything sky related on my mac and i ahve deleted sky cookies from safari. I dont know what else to do, some advice would be great.

Re: SKY GO Desktop App Won't Load/Open

PatAlan — Fri, 11 May 2018 11:00:30 GMT

I have posted this in another discussion thread but want to share it here too:

I have a similar problem after reinstalling the Sky Go app (lost count after 4) even with the assistance of tech support from Sky. Using a Lenovo laptop, Windows 10 64 bit - my broadband is actually with Sky - and whilst I was able to install and open the app and log in, I cannot play or watch any program. All I got was a black screen after I press Play and no error message. The last time I spoke with Sky, I was online for more than 2 hrs and the problem remain unresolved and I had to go.

Anyone has either similar problems or any resolutions? Tried everything including manually clearing the Cisco and Sky folders from AppData etc.

Re: SKY GO Desktop App Won't Load/Open

Anonymous — Fri, 11 May 2018 16:17:55 GMT

Having the exact same problem, opening the sky go app, but nothing happens. No error present in the event logs. This is a step backwards.

Re: SKY GO Desktop App Won't Load/Open

Anonymous — Fri, 11 May 2018 19:50:10 GMT

i have posted a way which worked for me, i was getting the error code 002,

this should resolve it

https://helpforum.sky.com/t5/Sky-Go-Apps/sky-go-app-002-issue-resolved/td-p/2841005

Re: SKY GO Desktop App Won't Load/Open

Anonymous — Fri, 11 May 2018 20:06:57 GMT

Thanks but this didn't work for me

Re: SKY GO Desktop App Won't Load/Open

margaret+caveill — Mon, 14 May 2018 15:36:14 GMT

still dont work,what have sky done????????

Re: SKY GO Desktop App Won't Load/Open

50dave43 — Thu, 24 May 2018 00:10:56 GMT

Worked a treat, thanks. Mind you it did work before the win 10 update that killed my computer.

Re: SKY GO Desktop App Won't Load/Open

INKI93 — Sat, 26 May 2018 07:11:01 GMT

it would appear Sky don't monitor any of these messages which is a huge let down - I couldn't get SkyGo to work on my laptop (after a few weeks of it working) so tried following advice about deleting Cisco files etc and then my laptop stopped working - message about a reboot - having it fixed now, so tried downloading SkyGo onto this laptop - and all I get is a black screen - why am I paying for a service I can't use and what are Sky doing about it?

Re: SKY GO Desktop App Won't Load/Open

Anonymous — Sat, 26 May 2018 08:00:34 GMT

New Sky App is a total nightmare on PC or laptop. Done everything from tech support - uninstalling/reinstalling. get home page, can watch the sponsered ads but when the content starts its just sound and no vision. Absolutely fine on iPhone/iPad.

Re: SKY GO Desktop App Won't Load/Open

PatAlan — Sat, 26 May 2018 10:37:19 GMT

I still cannot make the Sky Go app work on my Lenovo (windows 10 64 bit) but I had an inspired moment and tried it on my smaller HP tablet (Spectre x2 detachable) which runs on Windows 10 Home and with a 64 bit OS - and guess what? The installation and the damn app works! No problem at all. I totally don't get it and this is a compete farce but at least I got it to work on ONE of my laptops so that's something. Just thought I let you all know how random this seems to be!!

Re: SKY GO Desktop App Won't Load/Open

Mr+Benn — Sat, 26 May 2018 11:34:12 GMT

Another unhappy Sky user . App works fine on my phone and PS4 but not on my laptop. Itjust loads to a blank screen, Is there any real Desktop tema in Sky I can talk to , as I cant face spending an hour talking to somebody who just wants me to reboot the pc and reinstall it again ?

Its like Skydont want people to really use this , as it wont even work on Firefox / Chrome.....

Re: SKY GO Desktop App Won't Load/Open

caesarome — Sat, 26 May 2018 12:22:00 GMT

@Mr+Benn

Did you try this for the blank screen issue:

http://helpforum.sky.com/t5/Sky-Go-Apps/New-SKY-GO-app/m-p/2828028/highlight/true#M57762

Re: SKY GO Desktop App Won't Load/Open

mpadake — Mon, 04 Jun 2018 16:22:33 GMT

They admitted they mucked up and dont know how to fix it to me.

Obvious compensation is due, make sure you all get it

Re: SKY GO Desktop App Won't Load/Open

Anonymous — Mon, 04 Jun 2018 19:36:48 GMT

Same tried everything , still wont work