topic Re: Sky ID in Archive

Sky ID

mrskitty — Thu, 16 Dec 2021 19:39:48 GMT

I am trying to set up a sky ID but when i enter my email address to do this, it takes me to the closed account for my old address. Any suggestions?

Re: Sky ID

GD1 — Thu, 16 Dec 2021 19:42:23 GMT

@mrskitty You either need to use a different email address, or if you want to use your current email address you will need to remve it from your closed account.

Re: Sky ID

caesarome — Thu, 16 Dec 2021 19:58:46 GMT

If you want to use the same email address then you need to first remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. First try this link to do this:

https://www.sky.com/myaccount/my-details/sky-id/edit-unlink

If this link doesn't work for you then try it yourself by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Re: Sky ID

Mrs+kitty — Thu, 16 Dec 2021 21:51:56 GMT

Great thank you - all sorted now 👍