topic Re: My name is spelt wrong when sending ails in Archive

My name is spelt wrong when sending ails

MARILYN26 — Mon, 06 Dec 2021 09:29:40 GMT

Every time I send an email my name is spelt wrong, it comes up as Maryln but it should be Marilyn. Don't know how this happened but I can't seem to change it back to the correct spelling. I have gone on to the yahoo email app but it tells me to log in to yahoo on sky. I have tried to do this but it just says that o can no longer set up a yahoo account? 🤷‍♀️🤷‍♀️

Re: My name is spelt wrong when sending ails

GD1 — Mon, 06 Dec 2021 09:42:02 GMT

@MARILYN26 Ae you using a Sky.com email account?

Re: My name is spelt wrong when sending ails

jayach — Mon, 06 Dec 2021 13:16:55 GMT

If you are talking about the name that precedes the @sky.com in your email address, you can't change that.

If you mean name associted with the email address you can change it by loging in here: https://skyid.sky.com/signin/email, and going to Settings - More Settings - Mailboxes and selecting your Sky mailbox. There you can change the name.

Re: My name is spelt wrong when sending ails

MARILYN26 — Tue, 14 Dec 2021 22:49:45 GMT

Yes.

Above my email address my name is spelt wrong.

I have Maryln but it should be Marilyn and then my email address is xxxxx.xxxx@sky.com.

Sorry, didn't want to put my actual email on here and hope this reply makes sense

Thanks for taking the time to respond, much appreciated

Re: My name is spelt wrong when sending ails

MARILYN26 — Tue, 14 Dec 2021 22:50:35 GMT

Thank you but it's coming up with the message as page not found

Re: My name is spelt wrong when sending ails

jayach — Wed, 15 Dec 2021 00:22:25 GMT

When do you get the page not found?

Re: My name is spelt wrong when sending ails

MARILYN26 — Wed, 15 Dec 2021 00:15:49 GMT

As soon as I click on the link.

Re: My name is spelt wrong when sending ails

jayach — Wed, 15 Dec 2021 00:23:28 GMT

Gosh didn't expect you to see my previous post so soon.😉

Sorry that was my mistake, there was a spurious comma after the link, try this:

https://skyid.sky.com/signin/email

Re: My name is spelt wrong when sending ails

MARILYN26 — Wed, 15 Dec 2021 00:29:34 GMT

Thank you. This is coming up with the message

You can no longer create a new sky email

Don't think I'm going to be able to change my display name. Thanks so much

Re: My name is spelt wrong when sending ails

caesarome — Wed, 15 Dec 2021 06:53:30 GMT

Try logging out of this forum @MARILYN26 and then try the link again as it is working for me.

Re: My name is spelt wrong when sending ails

MARILYN26 — Wed, 15 Dec 2021 07:34:09 GMT

Thank you I've tried that. I've also tried it on chrome and explorer but getting the same message. I'll try on my laptop instead of my phone now. Thanks so much for trying to help.

Re: My name is spelt wrong when sending ails

jayach — Wed, 15 Dec 2021 15:28:52 GMT

When you sign in you are using your Sky email address and password?

https://skyid.sky.com/signin/email

Re: My name is spelt wrong when sending ails

MARILYN26 — Wed, 15 Dec 2021 17:10:54 GMT

Yes I am. Would this make a difference? Thanks for your help

Re: My name is spelt wrong when sending ails

jayach — Wed, 15 Dec 2021 19:17:41 GMT

@jayach wrote:
When you sign in you are using your Sky email address and password?
https://skyid.sky.com/signin/email

@MARILYN26 wrote:
Yes I am. Would this make a difference? Thanks for your help

It's just I can't understand why that link would take you to "You can no longer create a new sky email" if you are using a valid Sky email address to sign in.

Have you possibly got more than one Sky account?

If you sign in here: https://www.sky.com/myaccount/my-details does it show your Sky email anywhere?

And if you go to the drop down arrow in the top right hand corner is your Sky ID the bit before @sky.com in your address?

If it is does selecting Yahoo Mail from that menu take you to your email?

Re: My name is spelt wrong when sending ails

marilyn.26 — Wed, 15 Dec 2021 21:29:28 GMT

OK so I was using the wrong email address to sign in. My Sky account is logged under a gmail account so I have followed the steps you gave me- THANK YOU - and I have managed to change the name on my laptop so my display name is now correct, However, when I send an email on my android it is still displaying Maryln.

So in short, it is correct on my laptop but not on my Samsung S20 Ultra android phone. I have restarted the phone but to no avail. Thank you for being so helpful, I think I may have to try and reinstall the app on my phone

Re: My name is spelt wrong when sending ails

caesarome — Wed, 15 Dec 2021 22:22:34 GMT

On your Andriod phone if you use the email app you need to go to the Sky email account then into the settings as you should be able to change the name here as well. If you do not use the email app how do you access your emails on it ?

Re: My name is spelt wrong when sending ails

marilyn.26 — Wed, 15 Dec 2021 22:33:39 GMT

I use the Outlook app. Thank you for helping

Re: My name is spelt wrong when sending ails

caesarome — Wed, 15 Dec 2021 22:43:12 GMT

The same applies, when you are viewing your emails you should be able to go to settings to change the sending name.

Re: My name is spelt wrong when sending ails

jayach — Wed, 15 Dec 2021 23:55:35 GMT

I can't find anywhere in Outlook for Android where it's possible to change the sending name. (but I'm no expert on Android)

If it was definitely wrong in the Sky settings, perhaps Outlook somehow got it from there when the account was added.

I would try removing the Sky|Yahoo account from Outlook and then re-add it, and see if it picks up the new one.