topic Re: Can't delete connected apps in Archive

Can't delete connected apps

romfordian — Mon, 16 Aug 2021 09:31:53 GMT

Appears my account was hacked and I have multiple connected apps which I can't delete, hitting remove does nothing.

How to resolve?

TIA

Re: Can't delete connected apps

GD1 — Mon, 16 Aug 2021 09:54:08 GMT

@romfordian I doubt that your account has been hacked, unless your password was given out or you allowed another person to access it.

Also which account are you referring to? You've posted on the email section, so is it your Sky Yahoo email account that your referring to?

Any connected devices can only connected if they have your account user details, are you sure these are just not older devices you had previously?

Re: Can't delete connected apps

romfordian — Mon, 16 Aug 2021 09:58:12 GMT

Account is Sky email.

I keep seeing undelivered emails in sent items to random accounts, something is attempting to mail from my account, failing but locking my account.

The connected apps are reporting locations such as Russia, Ecuador, Colombia etc.

Definitely not me!

Annoying the remove option does nothing.

Re: Can't delete connected apps

romfordian — Mon, 16 Aug 2021 10:00:05 GMT

Re: Can't delete connected apps

GD1 — Mon, 16 Aug 2021 10:02:51 GMT

@romfordian Have you tried to change your password? Without the correct password no one should be abe to send any emails or connect to your account. I would also run a virus scan on your device using malwarebytes which you can download for a free trial period. If is quite possible your device has downloaded a virus.

Re: Can't delete connected apps

romfordian — Mon, 16 Aug 2021 10:05:21 GMT

Changed password many times, ran umpteen scans.

Nothing found, only clue is these pesky connections.

Posted screenshot above didn't work, I'll try to capture one and post.

Re: Can't delete connected apps

GD1 — Mon, 16 Aug 2021 10:07:34 GMT

@romfordian Images need to be released by a forum Mod so you won't need to repost.

Re: Can't delete connected apps

romfordian — Mon, 16 Aug 2021 10:41:23 GMT

So, just checked my sent items and bunch of emails along the lines of...

Hello! hi...Hey my name is kristen am 22 single looking for a relationship am Russian I live in Boulder creek if your interested hit me up ;)... 🍹

Are being sent!

WHY CAN'T I REMOVE CONNECTED APPS??? 😡😡😡😤😤😤

Re: Can't delete connected apps

GD1 — Mon, 16 Aug 2021 10:53:52 GMT

@romfordian Changing your passwords should stop whoever is connected have you tried the help pages at Sky Yahoo, this link provides steps to secure your account Recognize a hacked Sky Yahoo Mail account | New Mail for Desktop Help - SLN2090

Re: Can't delete connected apps

romfordian — Mon, 16 Aug 2021 10:54:34 GMT

Changing password doesn't work.

These connected apps must bypass it.

Re: Can't delete connected apps

GD1 — Mon, 16 Aug 2021 10:56:28 GMT

@romfordian Have you followed the steps provided in the link I posted above? The link explains how to delete app passwords you don't recognised.

Re: Can't delete connected apps

romfordian — Mon, 16 Aug 2021 11:04:41 GMT

the link doesn't give me that option, there is no Generate and manage app passwords

Re: Can't delete connected apps

GD1 — Mon, 16 Aug 2021 11:07:29 GMT

@romfordian Its under If you account has been compromised, I presume you are scrolling down the page to see all the content? Other than that there isn't really much the fporum can do as the help page link has been provided, perhaps you should search the issue within Sky Yahoo email help pages? As that is the best place to find the support you need

Re: Can't delete connected apps

jayach — Mon, 16 Aug 2021 13:24:09 GMT

@GD1 wrote:
@romfordian Changing your passwords should stop whoever is connected have you tried the help pages at Sky Yahoo, this link provides steps to secure your account Recognize a hacked Sky Yahoo Mail account | New Mail for Desktop Help - SLN2090

Changing password won't stop authorised apps from connecting because they are using using OAuth or generated passwords.

Re: Can't delete connected apps

jayach — Mon, 16 Aug 2021 13:30:31 GMT

@romfordian

If you go to here: https://www.sky.com/myaccount/my-details and scroll down to Sky Yahoo Mail access, you should be able to select Manage Passwords and remove their access from there.

Re: Can't delete connected apps

jayach — Mon, 16 Aug 2021 13:48:14 GMT

@romfordian wrote:
the link doesn't give me that option, there is no Generate and manage app passwords

Unfortunately those help pages try to take you to the Yahoo security settings, not the Sky settings, and as Sky|Yahoo users they won't work for us.

Re: Can't delete connected apps

rosssmith80 — Thu, 02 Dec 2021 10:10:27 GMT

I have exactly the same problem. I cant remove the connected apps from the Yahoo control panel and there is no similar option on the sky side. Removing the passwords on the sky 'manage passwords' section doesnt stop the connected apps still connecting and sending emails from my account. I contacted Yahoo to ask them to remove the connected apps for me and they wont help as it is a Sky account. It seems crazy that they are happy to allow our accounts to spam the world and wont help us prevent the abuse when we have identified where the issue is coming from.

If anyone finds a solution, I would be most grateful if they would share it!

Re: Can't delete connected apps

rosssmith80 — Thu, 02 Dec 2021 10:31:09 GMT

Update...

I deleted all the passwords in the Sky 'Manage Passwords' section and re-added only the ones that I wanted to use.

I also contacted Yahoo again complaining that I was trying to protect my account but they wasn't helping.

After a few minutes I noticed all the connected devices had been removed and the only 2 there were the ones I readded via the Sky side.

Not sure which one of these 2 solutions did it, but they have all gone now.

Hope this helps someone