topic Re: Not able to log into my emails in Archive

Not able to log into my emails

Lorraine1972 — Mon, 04 Oct 2021 10:48:36 GMT

Ho over the last few weeks I have been unable from time to time access my emails from my laptop. It is happening again today?

Thanks Lorraine

Re: Not able to log into my emails

Mark39 — Mon, 04 Oct 2021 10:54:17 GMT

Is this via an app? Or via your browser? What's the error message?

Re: Not able to log into my emails

caesarome — Mon, 04 Oct 2021 10:54:19 GMT

What happens when you try to login online, any error messages and if so what do they say or what is happening ?

Re: Not able to log into my emails

Lorraine1972 — Mon, 04 Oct 2021 12:04:55 GMT

Hi is it via my browser

It states this page isn't working right now

If the problem continues, contact the site owner.

ERROR 400

Thank you

Re: Not able to log into my emails

caesarome — Mon, 04 Oct 2021 12:05:32 GMT

Try clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work see if using a different browser works for you.

Re: Not able to log into my emails

Lorraine1972 — Mon, 04 Oct 2021 12:06:46 GMT

How do I clear my cache & cookies?

Re: Not able to log into my emails

caesarome — Mon, 04 Oct 2021 12:13:06 GMT

What web browser are you using ?

Re: Not able to log into my emails

jayach — Mon, 04 Oct 2021 12:25:53 GMT

@Lorraine1972 wrote:
How do I clear my cache & cookies?

Google the name of your browser and "clear cache and cookies".

Re: Not able to log into my emails

Mark39 — Mon, 04 Oct 2021 12:46:04 GMT

@Lorraine1972 wrote:

How do I clear my cache & cookies?

You should be able to log in OK by using your browser's incognito/privacy mode too. Still best to investigate clearing your cache which may be a more convenient solution long term.