topic Re: Why must I complete verification checks when accessing sky emails on my smart phone? in Archive https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3775152#M674829 <P>If you use an app like Outlook to access your emails instead of logging into the Sky website then you will not need to do this.</P> Thu, 23 Sep 2021 08:42:40 GMT caesarome 2021-09-23T08:42:40Z Why must I complete verification checks when accessing sky emails on my smart phone? https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3775125#M674827 <P>Eveytime I log into sky on my iPhone to access emails, I have to complete verification checks ( typing in a random blurred word that appears). Does anyone know why or how I can stop this? Many thanks, Mark</P> Thu, 23 Sep 2021 08:09:02 GMT https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3775125#M674827 The+Meerkat 2021-09-23T08:09:02Z Re: Why must I complete verification checks when accessing sky emails on my smart phone? https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3775130#M674828 <P>It's most likely linked to your public IP address, particularly if you're using a VPN. If you're not using a VPN, you could try turning off your router at the plug for a while - say 30 minutes - which should give you a new IP address.</P> Thu, 23 Sep 2021 08:11:56 GMT https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3775130#M674828 Mark39 2021-09-23T08:11:56Z Re: Why must I complete verification checks when accessing sky emails on my smart phone? https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3775152#M674829 <P>If you use an app like Outlook to access your emails instead of logging into the Sky website then you will not need to do this.</P> Thu, 23 Sep 2021 08:42:40 GMT https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3775152#M674829 caesarome 2021-09-23T08:42:40Z Re: Why must I complete verification checks when accessing sky emails on my smart phone? https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3781631#M674830 <P>I have the same problem on my laptop and the lettering is so unclear it takes several attempts to get the right sequence.&nbsp; Sky dont apppear to want customers to use e-mail.</P> Thu, 30 Sep 2021 19:23:16 GMT https://helpforum.sky.com/t5/Archive/Why-must-I-complete-verification-checks-when-accessing-sky-emails-on-my-smart-phone/m-p/3781631#M674830 Distichodus 2021-09-30T19:23:16Z