topic Re: CANT' SIGN IN in Archive

CANT' SIGN IN

paladin100 — Fri, 17 Sep 2021 08:44:31 GMT

every time i go to sign in to my emails it says' we dont reconise your password/email .

then it directs me to a verification box .i have to put in the letters/numbers i see on screen

it very rarely reconises the first 2/3 even if they are correct. then it accepts,

and i go to my emails sign in and all is ok. this happens every time it as been going on all week.

can anyone help.

Re: CANT' SIGN IN

GD1 — Fri, 17 Sep 2021 08:49:24 GMT

@paladin100 Have you tried to clear your browsers cache? Use Private or incognito mode? or try a different browser?

Re: CANT' SIGN IN

Mark39 — Fri, 17 Sep 2021 08:49:24 GMT

Is this via your browser? Or are you using an email app/client? What exactly does the error message say?

I do get the Captcha from time to time, which I agree is a pain. I think it's related to your public. IP address. It's persistent if you use a VPN for example. You can usually change your IP address by turning off your router at the plug for 30 minutes or so ( sometimes less).

Re: CANT' SIGN IN

jayach — Fri, 17 Sep 2021 08:59:14 GMT

Back in August you said you solved it (VPN). have you turned it back on,

https://helpforum.sky.com/t5/Email/E-MAIL-SIGN-IN/m-p/3754347#M86758

Re: CANT' SIGN IN

paladin100 — Sat, 18 Sep 2021 07:09:12 GMT

Thank you all for replys . yes you where right (VPN) when i check it ,it had reset itself to a forign

site. i ididnt' know it could do that. will have to look into that.