topic Re: Sky email maybe fraud? in Archive

Sky email maybe fraud?

SuzieFish — Thu, 16 Sep 2021 09:20:27 GMT

i have received an email from Sky saying i have been chosen as their winner for taking part in their survey (sender was Sky Research Team).

They had part information like my sky account number (first few digits and last) same with my postcode. they asked if i could send them my name and full address but asked for no other information from me.

I have tried to find a number to call to varify with Sky if this is legitimate but can't seem to find a telephone number or way to contact Sky. Could someone please help me out and give me advise?

Re: Sky email maybe fraud?

caesarome — Thu, 16 Sep 2021 09:22:55 GMT

I suppose the question has to be asked, have you taken part in any surveys for Sky recently, if not then I would treat this with caution especially as I doubt Sky would ask you for your full name and address as any sort of security measure.

Re: Sky email maybe fraud?

GD1 — Thu, 16 Sep 2021 09:23:10 GMT

@SuzieFish Did you ever complete a survey?

Re: Sky email maybe fraud?

SuzieFish — Thu, 16 Sep 2021 09:28:24 GMT

I think i did as i upgraded last month in August and think i did this after. but really concerned about Fraud.

Re: Sky email maybe fraud?

Mark39 — Thu, 16 Sep 2021 10:07:20 GMT

@SuzieFish if you're not sure whether or not you've recently completed a survey which may have prompted this, then I'd be very cautious.

I don't know whether the customer call centre would have any knowledge of you winning. But as they're asking for your address details, I do wonder if the survey was conducted outside Sky's normal customer facing activities, and if so, the call centre may not be aware.

Re: Sky email maybe fraud?

SuzieFish — Thu, 16 Sep 2021 10:13:43 GMT

thanks Mark, would you happen to know the customer service number for Sky?

Re: Sky email maybe fraud?

Mark39 — Thu, 16 Sep 2021 13:10:32 GMT

By all means. You can find the number via the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help/home