topic Re: Trouble with receiving e mails from a single source in Archive

Trouble with receiving e mails from a single source

romseyredhead — Mon, 23 Aug 2021 10:15:00 GMT

I have had problems with receiving e mails to my sky account from someone who has changed his account to a gmail one. I have added him to my contacts list and flagged him up as a VIP but still he can only e mail my me account and not my sky/yahoo account. The e mails are not appearing in my junk folder on my Mac either.

Is there anything else I can do?

Thanks

Re: Trouble with receiving e mails from a single source

GD1 — Mon, 23 Aug 2021 10:17:21 GMT

@romseyredhead I can't see it being a Sky Email issue, if you're not getting emails from 1 person it would suggest they have an incorrect email address for you?

Re: Trouble with receiving e mails from a single source

romseyredhead — Mon, 23 Aug 2021 10:34:38 GMT

I can assure you that they have my correct e mail address - the issue is that they are also replying to me and the mail is not getting through

Re: Trouble with receiving e mails from a single source

Mark39 — Mon, 23 Aug 2021 11:08:19 GMT

Have you checked for receipt by accessing your email via a browser, rather tnan any app or client?

Re: Trouble with receiving e mails from a single source

caesarome — Mon, 23 Aug 2021 12:18:32 GMT

If he isn't getting a bounced back email to his account then have you logged into your online email account to see if they have gone to the spam/trash folders here:

https://skyid.sky.com/signin/email/

Re: Trouble with receiving e mails from a single source

romseyredhead — Mon, 23 Aug 2021 15:05:26 GMT

Thank you - it had never occurred to me that the junk folder online contained many items which weren't flagging up in the junk folder on my Mac!