topic Re: skygo extra in Archive

skygo extra

annas0nline — Thu, 23 Sep 2021 09:55:11 GMT

Hi, first of all, i don't have sky q has it cannot be installed where i live in a block of apts, i have a sky plus box, and i want to be able to watch sky tv in my spare bedroom via my ps5, i am a gold vip member and on the mysky app i activated my free skygo extra, i have actually activated it three times since yesterday but i am still unable to watch sky tv via the sky app, it says that i need to purchase skygo extra etc etc, all i can watch via the sky app on my ps5 is the sky news.

Re: skygo extra

caesarome — Thu, 23 Sep 2021 10:58:01 GMT

@annas0nline

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: skygo extra

Greenfingers001 — Thu, 23 Sep 2021 11:03:58 GMT

Thanks for escalating this. We have now sent an invite to chat 🙂

Re: skygo extra

annas0nline — Thu, 23 Sep 2021 13:29:18 GMT

Thank you very much.

Re: skygo extra

Lisa-P1987 — Tue, 28 Sep 2021 08:01:39 GMT

Update - We have spoken to the customer and found they did not have Sky go Extra on the account. this has now been added.

Re: skygo extra

annas0nline — Tue, 28 Sep 2021 08:51:09 GMT

Hi lisa,

My blue bubble as gone and so i cannot continue the chat, i still cannot view sky tv via the sky app on my ps5, i told the advisor via the chat that i would continue with the chat today but the bubble has gone

Re: skygo extra

annas0nline — Tue, 28 Sep 2021 08:59:35 GMT

Hi, my problem has not been solved, and my blue bubble has gone even though yesterday i told the sky chat advisor that i would continue to chat today, i still cannot view sky tv from my sky app on my ps5 except for sky news, when i try and watch a channel it says i need to purchase the sky go extra even though its been activated.