topic Re: Cisco Videoguard Player in Archive

Cisco Videoguard Player

willjack — Wed, 15 Sep 2021 15:13:43 GMT

I have problem running Skygo and get a different fault code every time I try. I uninstalled SkyGo app and Cisco Videoguard Player as instructed. I reinstalled Skygo app but cannot install Videoguard. When I go to the Cisco website and click on Download I get transferred to another page that does not even refer to Videoguard. So how can I download Videoguard?

Re: Cisco Videoguard Player

GD1 — Wed, 15 Sep 2021 15:20:43 GMT

@willjack Simple answer is you shouldn't even need to, what software/OS is the device your installing Sky Go running on?

Re: Cisco Videoguard Player

caesarome — Wed, 15 Sep 2021 15:37:56 GMT

When installing the PC or Mac version of Sky Go you just need to install the app as cisco is no longer needed and even if it was it would be installed automatically.

Re: Cisco Videoguard Player

willjack — Wed, 15 Sep 2021 16:24:47 GMT

Run Windows 10 with Edge on laptop. Reinstall Skygo and get same PFE9001 asi got before. Can see Sky channels and make a selection and get a blank window with correct label but no video.

Re: Cisco Videoguard Player

GD1 — Wed, 15 Sep 2021 16:28:42 GMT

@willjack You definately don't need the cisco download on Windows 10 or 11.

Try a complete removal of the app and the hidden files it uses so uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow. Empty your recycle bin

Re: Cisco Videoguard Player

caesarome — Wed, 15 Sep 2021 16:31:57 GMT

Make sure you have completely removed the app and the hidden files it uses:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Cisco Videoguard Player

willjack — Wed, 15 Sep 2021 18:30:46 GMT

In 'myusername' which user name is that? My Windows 10 sign in? With this I get file not found.

Re: Cisco Videoguard Player

willjack — Wed, 15 Sep 2021 18:45:34 GMT

Found my user name but when inserted in the link got 'file not found'.

Re: Cisco Videoguard Player

caesarome — Wed, 15 Sep 2021 18:58:09 GMT

When you login to the Sky Go app you need to enter your Sky ID and password.

Re: Cisco Videoguard Player

willjack — Wed, 15 Sep 2021 19:48:21 GMT

Thanks for the help, really appreciated. With the app I don't have to sign and I get into SkyGo but no video and get PFE9001. Going back to the link I can get into C:/User/my name I get see AppData and Roaming but when I enter the complete address I get file not found so not sure if any Sky files are there.

Re: Cisco Videoguard Player

GD1 — Wed, 15 Sep 2021 19:53:06 GMT

@willjack When you go to your explore and click on C: then click on users, click on username, click on AppData, click on Roaming, the folders within should show. Don't type the complete address, just go to each folder in turn by clicking into them.

Re: Cisco Videoguard Player

caesarome — Wed, 15 Sep 2021 21:09:12 GMT

@willjack wrote:

when I enter the complete address I get file not found

This is where you are going wrong as you don't enter the address you find the files by clicking on them. So when you have found the Roaming folder double click on it quickly and then delete the Sky and Sky Go folders that should be in there somewhere. And do the same with the LocalLow, and delete the Cisco one if it is there. Then empty your recycle bin, reboot and install the app again.

Re: Cisco Videoguard Player

willjack — Thu, 16 Sep 2021 14:06:38 GMT

Thanks all. As far as I know I have removed all SkyGo entries with Revo. It's amazing what Windows 10 uninstaller leaves behind. I reinstalled SkyGo and Got PFE9001 which is where I came in. I think that there is something else at play and have seen a reference to Java Script Error causing a problem but haven't seen any error message.

In the absence of anything else will try the Java avenue.