topic Re: Sky Go and Europe (Irish Customer) in Archive

Sky Go and Europe (Irish Customer)

Michael+Harrison — Sat, 11 Sep 2021 19:57:22 GMT

I have just renewed my contract with Sky and one of my main reasons for doing so was that I could as a citizen of the Eurorean Union watch Sky Go while in Europe visiting my son.

Why is this not possible when the Sky agent less than 2 months ago told me it was. The call is recorded I was told it was. What has changed in 2 months. Ireland did not leave the EU (note to SKY)

Re: Sky Go and Europe (Irish Customer)

caesarome — Sat, 11 Sep 2021 21:05:36 GMT

If you are an Ireland based customer of Sky then for you nothing has changed as you can read about here:

https://www.sky.com/help/articles/viewing-sky-content-in-the-eu-faqs-roi

The only thing to note is that you can only do ths for at most 30 days before you will need to return the device to Ireland to be used again.

If you love in the rest of the UK then you can not do this anymore as per this:

https://www.sky.com/help/articles/viewing-sky-content-in-the-eu-faqs

Re: Sky Go and Europe (Irish Customer)

Michael+Harrison — Sat, 11 Sep 2021 21:24:24 GMT

When I click on the link regarding Ireland this is the information provided. It does not give any information on Ireland.

https://www.sky.com/help/articles/viewing-sky-content-in-the-eu-faqs

Re: Sky Go and Europe (Irish Customer)

Michael+Harrison — Sat, 11 Sep 2021 21:27:48 GMT

The -roi of the address doesn't work. It could be because I am in Europe at the moment.

Re: Sky Go and Europe (Irish Customer)

caesarome — Sat, 11 Sep 2021 21:29:41 GMT

In the bottom right hand corner is a little flag (it is easy to miss) so if you do live in Ireland then it needs to be set to the ROI and you should see the correct page.

Re: Sky Go and Europe (Irish Customer)

Michael+Harrison — Sat, 11 Sep 2021 21:53:59 GMT

Thanks, I'll try tomorrow. Nothing with Sky is easy.