topic Re: Sky VIP not working in Archive

Sky VIP not working

Zoboe — Sat, 11 Sep 2021 13:59:10 GMT

My sky VIP doesn't seem to allow me to access as normal from the my sky app? I've never had the problem before? Anyone know why? Thanks

Re: Sky VIP not working

caesarome — Sat, 11 Sep 2021 15:21:07 GMT

What is happening ?

Re: Sky VIP not working

Zoboe — Sat, 11 Sep 2021 16:24:17 GMT

I click the sky VIP star button on my app and usually it just loads all the offers but now it shows a screen telling me to click to join VIP and then opens a screen saying I'm unable to join... why is this even asking me to join when I have VIP platinum and used to just click the star button and go straight into it??? Very odd?? Any ideas? Thanks

Re: Sky VIP not working

caesarome — Sat, 11 Sep 2021 16:29:53 GMT

I suppose you have tried deleting the app so that you have to sign into it again when you install it again ?

Re: Sky VIP not working

Zoboe — Sat, 11 Sep 2021 16:33:06 GMT

I shall try that and re-install the app

Re: Sky VIP not working

Zoboe — Sat, 11 Sep 2021 16:42:31 GMT

Just done re-install and clicked the VIP star button and just says same screen telling me to join?!? So strange. Very confusing-any further ideas? Hopefully someone from tech support will answer or resolve it so I can see my platinum VIP again soon...

Re: Sky VIP not working

caesarome — Sat, 11 Sep 2021 18:20:08 GMT

As something is amiss here @Zoboe I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147