topic Re: Can't get Sky Yahoo emails on Windows 10 Mail in Archive

Can't get Sky Yahoo emails on Windows 10 Mail

DrDub — Sun, 26 Jan 2020 20:15:49 GMT

I've checked through previous posts to this question but can't get an answer that works for me. I've tried to add my Sky email account to Windows 10 Mail but I keep geting an error telling me to update my password or give the account permission to sync to this device. I've tried changing passwords, deleting and adding the email account but no joy. I don't understand what the error message is referring to.

I've seen posts containing a link to get a 16 character token but clicking on this just returns a Sky page with a 'server error' message.

Any ideas? Thanks

Re: Can't get Sky Yahoo emails on Windows 10 Mail

caesarome — Sun, 26 Jan 2020 20:18:14 GMT

When setting it up and you asked to select a list of providers try sellecting Yahoo and then go on from there as you should then need to do is provide your email address and password.

Re: Can't get Sky Yahoo emails on Windows 10 Mail

zoar — Sun, 26 Jan 2020 20:33:20 GMT

@DrDub , Having selected Yahoo and entered your Sky email address and Sky ID password, you'll be prompted to grant permission to access email etc. You have to agree or it just won't work.

I set up Windows 10 Mail in this way 2 days ago, but if it's not working for you, then try choosing 'other' when adding account and using Yahoo servers imap.mail.yahoo.com & smtp.mail.yahoo.com .

Re: Can't get Sky Yahoo emails on Windows 10 Mail

Lynn+Gibbs — Mon, 27 Jan 2020 20:01:23 GMT

Oh thank God I'm not the only one who gets this message - this only started last week and I can't fix the issue

Re: Can't get Sky Yahoo emails on Windows 10 Mail

caesarome — Mon, 27 Jan 2020 20:06:31 GMT

@Lynn+Gibbs wrote:

and I can't fix the issue

Have you not tried what has been posted above, and that is to delete the account and set it up selecting Yahoo as the email provider from the list provided ?

Re: Can't get Sky Yahoo emails on Windows 10 Mail

Lynn+Gibbs — Mon, 27 Jan 2020 20:11:23 GMT

Turn off and on again fixed the issue - I deleted the account and then added again under Yahoo - thanks for the suggestion

Re: Can't get Sky Yahoo emails on Windows 10 Mail

DrDub — Wed, 29 Jan 2020 19:30:53 GMT

Firstly, sorry for late response, hectic week and I've only now tried to address this problem.

Thanks Caesarome, problem solved.

I was following the instructions on the Sky web help which said to select Other, rather than Yahoo. Maybe their help page needs updating?

I also tried calling the Sky helpline and the person I spoke to didn't understand what I was trying to achieve.

Thanks to all who responded.

Re: Can't get Sky Yahoo emails on Windows 10 Mail

maria+hardy — Mon, 03 Feb 2020 21:59:48 GMT

I am having the exact same problem !!!! Have you found a solution yet? I had mine up and running but then it asked me for a password and it all went down hill from there !!

Re: Can't get Sky Yahoo emails on Windows 10 Mail

caesarome — Mon, 03 Feb 2020 22:02:30 GMT

If you are having the same problem @maria+hardy then the soloution wil be the same as posted above and that is to set it up and select Yahoo from the list of providers.

Re: Can't get Sky Yahoo emails on Windows 10 Mail

maria+hardy — Mon, 03 Feb 2020 22:08:30 GMT

Thank you..... I will try this. Do you know what the server address will be for the incoming and outgoing mail boxes?

Re: Can't get Sky Yahoo emails on Windows 10 Mail

caesarome — Mon, 03 Feb 2020 22:12:11 GMT

They will be these:

Incoming:

imap.mail.yahoo.com

Outgoing:

smtp.mail.yahoo.com .

Re: Can't get Sky Yahoo emails on Windows 10 Mail

maria+hardy — Mon, 03 Feb 2020 22:13:07 GMT

Thank you !

Re: Can't get Sky Yahoo emails on Windows 10 Mail

zoar — Mon, 03 Feb 2020 22:46:19 GMT

@maria+hardy ,

If you are asked for server settings, then you are setting up Windows 10 Mail incorrectly and it won't work.

Delete the account and set it up again, selecting Yahoo from the list of email providers.

When prompted enter:

Sky email address and Sky ID password
Agree to allowing Windows 10 Mail Access

If you don't go through that second step where you are prompted to allow access, it won't work.

There are no server settings to be entered; that's all done for you.

Re: Can't get Sky Yahoo emails on Windows 10 Mail

Naomi74 — Mon, 03 Feb 2020 23:47:32 GMT

Managed to get mail set up again on phone but no such luck on PC yet 😞

Re: Can't get Sky Yahoo emails on Windows 10 Mail

jayach — Tue, 04 Feb 2020 00:15:39 GMT

@Naomi74

How are you trying to access your email on PC?

Re: Can't get Sky Yahoo emails on Windows 10 Mail

SueCT — Tue, 04 Feb 2020 14:23:45 GMT

thank you, had this error message too and have been trying unsuccessfully for 4 days to sort out! Now finally done 🙂

Re: Can't get Sky Yahoo emails on Windows 10 Mail

Naomi74 — Tue, 04 Feb 2020 18:47:14 GMT

Via Outlook

Re: Can't get Sky Yahoo emails on Windows 10 Mail

Annie+UK — Tue, 04 Feb 2020 18:51:02 GMT

@Naomi74 wrote:

Via Outlook

This thread is for the Windows 10 Mail app and not Outlook

Re: Can't get Sky Yahoo emails on Windows 10 Mail

jayach — Tue, 04 Feb 2020 19:02:37 GMT

@Naomi74

You won't be able to get Outlook for Windows working.

See here for alternatives:

https://helpforum.sky.com/t5/Email/Summary-of-Oauth-compatible-apps-for-Windows-users/m-p/3134027#M74477

Re: Can't get Sky Yahoo emails on Windows 10 Mail

zoar — Tue, 04 Feb 2020 19:11:07 GMT

@Naomi74 ,

Outlook for Windows (any version) doesn't work with Sky email at present.

See Summary-of-Oauth-compatible-apps-for-Windows-users for alternatives.

Edit: @jayach : Snap!