https://helpforum.sky.com/t5/Archive/Can-t-update-personal-details-via-mySky-app/m-p/3751353#M671687 <P>Thanks so much, this worked!&nbsp;</P> Thu, 19 Aug 2021 13:10:44 GMT SueJMarsden 2021-08-19T13:10:44Z https://helpforum.sky.com/t5/Archive/Can-t-update-personal-details-via-mySky-app/m-p/3751331#M671685 <P>I recently got married and have been trying to change my name and email address on the mySky app but everytime I hit confirm it says "error, try again"&nbsp;</P><P>This has been happening for 2 days.&nbsp;</P><P>Surely the point of this feature of the app is that you're not tying up customer service phone lines for people who actually need to talk to Sky.&nbsp;</P><P>What do I do, besides phone customer support??&nbsp;</P> Thu, 19 Aug 2021 12:38:05 GMT https://helpforum.sky.com/t5/Archive/Can-t-update-personal-details-via-mySky-app/m-p/3751331#M671685 SueJMarsden 2021-08-19T12:38:05Z https://helpforum.sky.com/t5/Archive/Can-t-update-personal-details-via-mySky-app/m-p/3751335#M671686 <P>Try using this link to your online account instead:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A></P> Thu, 19 Aug 2021 12:40:12 GMT https://helpforum.sky.com/t5/Archive/Can-t-update-personal-details-via-mySky-app/m-p/3751335#M671686 caesarome 2021-08-19T12:40:12Z https://helpforum.sky.com/t5/Archive/Can-t-update-personal-details-via-mySky-app/m-p/3751353#M671687 <P>Thanks so much, this worked!&nbsp;</P> Thu, 19 Aug 2021 13:10:44 GMT https://helpforum.sky.com/t5/Archive/Can-t-update-personal-details-via-mySky-app/m-p/3751353#M671687 SueJMarsden 2021-08-19T13:10:44Z