topic Re: Download speed discrepancy in Archive

Download speed discrepancy

QueenAntigona — Tue, 12 Oct 2021 00:08:50 GMT

Hello!

I've just signed up to the forum specifically because this issue has me stumped. I usually have a quite solid 150-200 mbps connection, but tonight around 10pm it just absolutely plumetted; I was watching Netflix for example and all of a sudden it switched to VHS mode and kept buffering.

The thing is, both the Sky website speedtest AND the statistics page for my router say I currently have 159mbps download speed; yet all other independent speedtest applications, such as Ookla, say I'm at 35mbps.

Before anyone asks - yes I have run these tests on ethernet AND wifi. Really wondering what this is as I've no idea and I need a fast connection as both me and my partner work from home full time.

Re: Download speed discrepancy

Skull+Treaty — Tue, 12 Oct 2021 06:13:16 GMT

@QueenAntigona

May you please post your router stats, this can be done following the information in the link below.

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014

Re: Download speed discrepancy

jamesn123 — Tue, 12 Oct 2021 08:56:01 GMT

@QueenAntigona

As mentioned we will need your router stats, could you also post a screenshot of a speedtest taken on a device connected via ethernet as well?

Re: Download speed discrepancy

QueenAntigona — Tue, 12 Oct 2021 09:06:49 GMT

@Skull+Treaty @jamesn123

Good morning!

Here are the router stats + a speedtest done on ethernet.

My guess is there's something wrong with the router itself, not my line, because the connection to the router seems absolutely fine. This was very sudden, by the way! Kicked in last night and it's still at 35mbps this morning.

Re: Download speed discrepancy

jamesn123 — Tue, 12 Oct 2021 09:14:44 GMT

@QueenAntigona

Any chance you can change the speedtest server and try again? I've had many an issue with that particular server

Re: Download speed discrepancy

QueenAntigona — Tue, 12 Oct 2021 09:29:35 GMT

@jamesn123 I've run a speedtest on like 5 different websites, on two different devices, and several servers. The results have all been the same. I've done a factory reset and it's still the same.

Re: Download speed discrepancy

jamesn123 — Tue, 12 Oct 2021 09:33:09 GMT

@QueenAntigona

Last thing I can suggest is that you switch the router off for 20mins. This will fetch a new public IP and hopefully return your speed. It seems to be the solution to quite a few people on here lately.

Re: Download speed discrepancy

QueenAntigona — Thu, 14 Oct 2021 10:00:10 GMT

Hello all!

First of all thank you so much for the help.

Second, after trying to reset the router IP, doing a full network settings reset and a bunch of other workarounds, I decided to call Sky support and tell them what was going on. Turns out it was a much simpler solution - my router simply gave out. I guess it reached the end of its lifespan. What was happening was that while the router was receiving a high speed connection, it simply wasn't able to output it anymore.

I have received a new router now and wouldn't you know - connection is working perfectly at 150mbps.

If anyone has a similar probem, where every line test shows your speed as perfectly fine but none of your devices are receiving that speed, I encourage you to just push for a replacement router.