topic Re: Moving with Sky in Archive

Moving with Sky

dhinks26 — Wed, 13 Oct 2021 08:49:13 GMT

I will be moving home with Sky Broadband and the property I am moving to does not have an Openreach (BT) connection. The move won't be happening for another month or so, do I need to give Sky more than two weeks notice since there is no connection at my (soon to be) new home?

Re: Moving with Sky

caesarome — Wed, 13 Oct 2021 08:51:19 GMT

I would call them now and explain this to them as they will need to arrange a line into the property if there isn't one along with the connection inside.

Re: Moving with Sky

cookiemonsteruk — Wed, 13 Oct 2021 08:54:15 GMT

@dhinks26

Are you moving from superfast to superfast or ultrafast.

If its just a case of no mastersocket then that can be done on the day if its ultrafast and they need to drop down fibre that could take longer

Re: Moving with Sky

dhinks26 — Wed, 13 Oct 2021 09:02:10 GMT

@cookiemonsteruk

I currently have Ultrafast so ideally would transfer to the same package when I move, if we get bumped down to Superfast for a bit of time then so be it.

We're in a good situation that we know the current home owners so, correct me if I'm wrong, letting them know earlier they might come in and fit the new line while the property is not ours?

Re: Moving with Sky

cookiemonsteruk — Wed, 13 Oct 2021 09:11:07 GMT

@dhinks26

Enter your new full postal address below and post the table to check for fttp availability

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Hopefully if you give a date that you know you'll have the keys then your second scenario should not be an issue. Openreach cannot just cease and reprovide whilst current occupiers are still there.. but on saying that .,🤔

Re: Moving with Sky

cookiemonsteruk — Wed, 13 Oct 2021 09:16:43 GMT

@dhinks26

You posted that bt wholesale back in july and showed superfast at close to 80Mbps. Worth posting again

Re: Moving with Sky

dhinks26 — Wed, 13 Oct 2021 10:05:50 GMT

@cookiemonsteruk

Yes I did post back in July, the property I will be moving to has the below error message:

The address does not map to Gold NAD key please proceed with postcode qualification.

Next door does show the below screenshots:

Re: Moving with Sky

jamesn123 — Wed, 13 Oct 2021 12:48:29 GMT

@dhinks26

I'd be looking to get this sorted asap if the address wont even throw results on the wholesale checher. Suggests there may be work to be done before you can even get broadband. Also worth noting that even when you can get it you wont be getting Ultrafast or likely not even the max superfast can handle.

Re: Moving with Sky

cookiemonsteruk — Wed, 13 Oct 2021 12:54:33 GMT

@dhinks26

The gold nad bit means that the address has been verified by more than one source ie post office and utilities therefore a straight forward process.

Anything else means sky has to raise an ORDI request to openreach to update the database

Re: Moving with Sky

dhinks26 — Wed, 13 Oct 2021 13:11:07 GMT

I have managed to get hold of Sky today, basically said it's the same procedure and will install a Openreach box in the 2 weeks notice, but we'll get downgraded to Superfast.

If we can't get upgraded after we have moved then we have 31 days to decide what to do before we get tied into a contract.

Thanks for the help @cookiemonsteruk @jamesn123 @caesarome