https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792914#M670640 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3399413">@KB27</a>&nbsp;</P> <P>As already mentioned your stats dont show when using an external modem such as FTTP ONT.&nbsp;</P> <P>As an alternative&nbsp;you can check the connection speed in the My Sky app.</P> Tue, 12 Oct 2021 12:28:22 GMT jamesn123 2021-10-12T12:28:22Z https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792807#M670637 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="14DE0160-9BCA-436E-AF30-F4F3E962DB5D.jpeg" style="width: 721px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/72020i21C3E2F0E97FC52B/image-size/medium?v=v2&amp;px=400" role="button" title="14DE0160-9BCA-436E-AF30-F4F3E962DB5D.jpeg" alt="14DE0160-9BCA-436E-AF30-F4F3E962DB5D.jpeg" /></span></P><P>why does my connection speed not show any details? am I doing something wrong?</P><P>&nbsp;</P><P>wifi is working as I'm online!&nbsp;</P> Tue, 12 Oct 2021 11:25:37 GMT https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792807#M670637 KB27 2021-10-12T11:25:37Z https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792809#M670638 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3399413">@KB27</a>&nbsp;</P><P>&nbsp;</P><P>Probably means you are on a ultrafast fttp connection</P> Tue, 12 Oct 2021 11:27:03 GMT https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792809#M670638 cookiemonsteruk 2021-10-12T11:27:03Z https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792818#M670639 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3399413">@KB27</a>&nbsp;</P><P>&nbsp;</P><P>With ultrafast fttp the ont fibre modem holds its own stats and are not accessible to the customer. For diagnostic purposes you would be advised to run a test via ethernet on fast.com</P> Tue, 12 Oct 2021 11:29:58 GMT https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792818#M670639 cookiemonsteruk 2021-10-12T11:29:58Z https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792914#M670640 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3399413">@KB27</a>&nbsp;</P> <P>As already mentioned your stats dont show when using an external modem such as FTTP ONT.&nbsp;</P> <P>As an alternative&nbsp;you can check the connection speed in the My Sky app.</P> Tue, 12 Oct 2021 12:28:22 GMT https://helpforum.sky.com/t5/Archive/Router-stats-not-showing/m-p/3792914#M670640 jamesn123 2021-10-12T12:28:22Z