topic Re: Third Party Router in Archive

Third Party Router

82sam — Wed, 24 Nov 2021 08:29:26 GMT

i have had an issue with my Sky FTTP broadband whereby when I connect my work laptop to the WiFi network, it basically disrupts the internet connection and stops everybody else who is using the network from accessing the internet too. Other devices on the network work ok. I have tried powering adapters and extenders to make it a wired rather than WiFi connection but same issue. My employer has now sent out a third party router for me to try. It's a Hyperoptic but when I plug it in, the internet light doesn't come on. Any ideas?

Re: Third Party Router

cookiemonsteruk — Wed, 24 Nov 2021 08:39:06 GMT

@82sam

Sky uses a unique authentication called dhcp option 61. You would need to contact your employee and the manufacturer to see if the router supports that.

Re: Third Party Router

jamesn123 — Wed, 24 Nov 2021 13:23:43 GMT

@82sam

Is your work laptop using a VPN? Its possible the IP addressing schemes for your works VPN is clashing with the IP address scheme of the Sky router.

Re: Third Party Router

82sam — Wed, 24 Nov 2021 13:37:36 GMT

Thanks - they say it does. I have been advised by work to contact Sky to check and update the MAC address in their system

Re: Third Party Router

82sam — Wed, 24 Nov 2021 13:38:47 GMT

I believe so - I think this is what's happening and why they're suggesting a different router. I just can't get the new router to connect to the internet so I can't test the theory at the moment.

Re: Third Party Router

jamesn123 — Wed, 24 Nov 2021 13:39:45 GMT

@82sam wrote:

Thanks - they say it does. I have been advised by work to contact Sky to check and update the MAC address in their system

Not sure what they mean by that but Sky wont have a clue what your talking about if you call and say that to them. If you need to get the router working you need to ask your workplace if the router is compatible with Sky's DHCP Option 61 authentication method.

Re: Third Party Router

CyberFriday — Wed, 24 Nov 2021 20:02:41 GMT

@82sam Which one of their routers have you been sent ?

https://hyperoptic.com/help/router/

Re: Third Party Router

82sam — Wed, 24 Nov 2021 22:04:11 GMT

Hi - it's the ZTE H298N

Re: Third Party Router

mae-3 — Thu, 25 Nov 2021 08:27:35 GMT

@82sam

The ZTE H298N is very old and does not support DHCP Option 61 from the manual information just read and therefore is unlikely to ever work with Sky FTTP.

Re: Third Party Router

82sam — Thu, 25 Nov 2021 08:45:32 GMT

Great - thanks!

Re: Third Party Router

CyberFriday — Thu, 25 Nov 2021 18:38:10 GMT

@82sam On your WAN setup do you have ipv6 enabled. Sky have reported that on ipv6 you don't need option 61.