topic Re: When will I have internet? in Archive

When will I have internet?

Sarcalice23 — Tue, 23 Nov 2021 10:11:19 GMT

Im getting sky q and broadband together and a sky engineer is coming tomorrow. Will I have internet once they're finished or do I have to wait for the router to be delivered?

Re: When will I have internet?

TimmyBGood — Tue, 23 Nov 2021 10:32:55 GMT

@Sarcalice23

You need the Hub for internet access: the Q television boxes use the Hub (or a non-Sky router) for online functionality, and cannot provide this themselves

Re: When will I have internet?

cookiemonsteruk — Tue, 23 Nov 2021 10:38:00 GMT

@Sarcalice23

You haven't got your router and you are activated tomorrow?

Are you new to sky or upgrading?

What does it say on my sky app->your orders

I believe sky can only issue a replacement after activation day

Re: When will I have internet?

Sarcalice23 — Tue, 23 Nov 2021 10:52:28 GMT

We're new, it says the tv engineer visit and sky q activation is tomorrow and hub delivery coming soon

Re: When will I have internet?

Highlinder — Tue, 23 Nov 2021 10:54:59 GMT

@Sarcalice23If your hub delivery does not happen tomorrow do come back let us know, as the contact centre can do nothing until you have passed your activation date.

Re: When will I have internet?

Sarcalice23 — Wed, 24 Nov 2021 16:46:43 GMT

They sent a message saying there was an issue with open reach and they'd update me when they knew what was happening yesterday but still nothing. Engineer came today to set up tv and that was fine but still no internet and no idea as to when it could arrive

Re: When will I have internet?

jamesn123 — Wed, 24 Nov 2021 16:56:39 GMT

@Sarcalice23

What does it say under order tracking in the My Sky app?

Re: When will I have internet?

Sarcalice23 — Wed, 24 Nov 2021 17:02:54 GMT

Under sky broadband activation it says action required and that's what they were messaging me about. Under hub delivery it still says in progress - coming soon

Re: When will I have internet?

jamesn123 — Wed, 24 Nov 2021 18:30:33 GMT

@Sarcalice23

I think you'll need to speak to the order recovery team. I've flagged your post to Sky, look out for an email or message on the forum

Re: When will I have internet?

Mr+Flibbles+86 — Thu, 25 Nov 2021 08:03:04 GMT

As they have messaged you regarding this you will need to contact the order recovery team for any updates. Unfortunately it is not something community advisers have access to.