topic Re: Streaming problems in Archive

Streaming problems

JackSkel — Sat, 03 Jul 2021 14:26:30 GMT

Streaming services (Neflix, Amazon, Youtube, Disney) are constantly being interrupted on my LGTV; this has only happened since I changed from Bt internet to Sky. My internet speed is 71, so this should not be happening. And the chat option is always busy.

I am seriously thinking about changing back to BT

Re: Streaming problems

GD1 — Sat, 03 Jul 2021 14:30:52 GMT

@JackSkel Presumably your TV is connected vioa wifi which can be prone to interference, try using Ethernet to the router.

https://www.sky.com/help/diagnostics/bb-speed/how-to-improve-your-broadband-speed-all

Re: Streaming problems

JackSkel — Sat, 03 Jul 2021 16:52:17 GMT

Thanks, I've tried all those; how do I use ethernet?

Re: Streaming problems

mae-3 — Sat, 03 Jul 2021 18:53:12 GMT

@JackSkel

You buy an ethernet cable of the required length from, say, Amazon and plug the RJ45 plug into your TV ethernet LAN socket and then the other end into the LAN ethernet RJ45 socket of the Sky router.

Re: Streaming problems

JackSkel — Wed, 07 Jul 2021 15:20:47 GMT

Thanks Mae-3; unfortunately my phone-line/broadband and modem are in another room, so not practical to run an ethernet line from ther to the smart TV

Re: Streaming problems

mae-3 — Wed, 07 Jul 2021 15:23:54 GMT

@JackSkel

Depending on the quality of your electrical mains system you could try ethernet homeplugs that pass the ethernet over the electrical home wiring?

Re: Streaming problems

TimmyBGood — Wed, 07 Jul 2021 15:51:28 GMT

@JackSkel wrote:

this has only happened since I changed from Bt internet to Sky. My internet speed is 71, so this should not be happening.

Unfortunately almost certainly due to the poorer wireless performance of the Sky Q Hub compared to either of the BT Smart Hub products, and nothing to do with the internet connection itself.

Re: Streaming problems

JackSkel — Wed, 07 Jul 2021 22:22:23 GMT

Thanks Mae-3; not sure what that is. Could you send me a link to buy one. Think my electrcs are OK

Re: Streaming problems

JackSkel — Wed, 07 Jul 2021 22:24:00 GMT

If it doesn't improve I'm changing back to BT. Tried to talk to messgae the helpline, but it's ALWAYS busy (so not an actual helpline)

Re: Streaming problems

Chrisee — Thu, 08 Jul 2021 06:08:22 GMT

@JackSkel Sky's lines like BT's are always busy and the voice system can be very annoying. The lines are quietest early mornings before 9 and after 9pm normally and the wait is rarely as long as the time given. If you use your landline and dial 150 the call is free. If you are in your first month Sky will release you from contract but do talk to them g[before switching back to BT.

However it is almost certainly poor wifi signal that is causing your streaming issues that is something that is inherent in streaming video over wifi which switching to Ethernet either direct or over powerline as already suggested would fix. TVs are always difficult as they have their wifi aerials at the back behind the chassis that bocks a lot of signal especialy if the tv is wall mounted. It is often not a bandwidth issue as such but jitter caused by interference from neighbour's networks etc that causes the problem.

Sky's standard flat hub is not the best wifi router, their newer vertical hub is far better but you often need to add the Broadband Boost bundle at £5 per month to get one.

Re: Streaming problems

echo+off — Mon, 15 Nov 2021 15:07:41 GMT

"Sky's standard flat hub is not the best wifi router, their newer vertical hub is far better but you often need to add the Broadband Boost bundle at £5 per month to get one. "

So to get anything close to a 'resonable' router you need to pay an additional £5 per month and reset your broadband contract 🤔. I'm leaving as soon as I can once again the Sky broadband exeprince has been awful.