topic Re: Download speed not what I expected in Archive

Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 17:33:42 GMT

Hi ! Can somebody tell me why my download speed is 18 mbps altough I`ve got the ultrafast offer ?

Also I`ve connected my router to my pc through a ethernet cable, everything is wired correctly and was checked by a sky technician. Dude said I should phone them but nobody picks up....could be some option from my PC ? the tech guy said that this is really weird because on his internet device tablet wtv he was getting 100 mbps at least. So why I`m getting only 18 mbps download speed ? cheers

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 17:42:07 GMT

@Vld187

Are you full fibre ultrafast or g.fast

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 18:07:15 GMT

I`m in gigabit ethernet

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 18:12:28 GMT

@Vld187

Thats not what i mean. Is your sky hub plugged into a seperate large box or a small g.fast master telephone socket. Can you post your stats as well we need as much info to have any chance of helping you

Re: Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 18:23:05 GMT

its plugged separate, in a master 5C wall socket and these are my stats

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 18:26:36 GMT

@Vld187

Sounds like g.fast. it can take a couple of days to push the correct parameters to your profile anything after you'll need to contact sky

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 18:28:30 GMT

@Vld187

Can you also post a speedtest over ethernet on fast.com

Re: Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 18:30:07 GMT

here you go sir

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 18:33:20 GMT

@Vld187

When was it installed ? And just double check your router settings in ethernet menu are gigabit

Re: Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 18:34:34 GMT

it was installed last friday and I double checked the gigabit option on ethernet

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 18:37:37 GMT

@Vld187

Waiting for fast.com stats to come thru. but everything else is spot on apart from the througput speed

Re: Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 18:39:07 GMT

could be some setting in Steam ? thats what I`m using for downloads so might be something

Re: Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 18:40:07 GMT

fast.com stats are 130mbps download....

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 18:46:04 GMT

@Vld187

Fast.com is by far the best site to use so i would be happy that your ethernet speeds are pretty much in the ballpark '👍 don't use steam myself so can't advise what settings would make make it faster

Re: Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 18:49:50 GMT

appreciate the help you offered sir but looks like I need to try getting in touch with sky because this is really weird

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 18:52:14 GMT

@Vld187

Dial 150 from your landline

Re: Download speed not what I expected

Vld187 — Tue, 17 Aug 2021 18:53:21 GMT

thing is I only got the broadband with no telephone landline 😁

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 18:59:00 GMT

@Vld187

Witg g.fast your phone plugs into the router and you probably default to pay as you talk but the call is free

You can also get them on
0333-7591-018 from any other phone

Re: Download speed not what I expected

mae-3 — Tue, 17 Aug 2021 19:06:16 GMT

@Vld187

The speed on Steam is measured in megabytes not megabits, so the result is multiplied by 8 to arrive at the speed for the broadband line that is in megabits per second (Mbps). So 18MBytes second is actually 144Mbps downstream speed. Everything looks good to me. 😀

Re: Download speed not what I expected

cookiemonsteruk — Tue, 17 Aug 2021 19:03:23 GMT

@Vld187

There you go from the master @mae-3 himself 😁