topic Re: Slow Wifi Speed Afer Outage in Archive

Slow Wifi Speed Afer Outage

Ook64 — Fri, 17 Sep 2021 09:52:03 GMT

Following the recent outages (16th and 17th) . The Wifi speed has been truly terrible, reglarly at < 1Mbits per secoond. Non of the trouble shooting tips on the "help" improved the situation.

Is anyone else having this problem generally, or is it specific to our particular connection?

Any advice gratefully accepted as Wifi is effectvely useless at this point.

Re: Slow Wifi Speed Afer Outage

GD1 — Fri, 17 Sep 2021 09:53:59 GMT

@Ook64 For the forum to help you will need to post your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

How are you measuring your Speed? Are speedtests being done over wifi or ethenet?

Re: Slow Wifi Speed Afer Outage

Ook64 — Fri, 17 Sep 2021 10:48:00 GMT

Here are the stats.

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN MER xxxxxxx xxxxxx 0 45793 96038 13:23:36

LAN Up xxxxxx xxxxxx 17 7456 3160 13:25:01

WLAN Up xxxxxx xxxxxx 0 xxxxxx 55091 13:24:26

Broadband Link Downstream Upstream

Connection Speed (Kbps) 77169 20000

Line Attenuation (dB) DS1:8.1 DS2:17.3 DS3:27.2 US0:2.9 US1:13.4 US2:19.9

Noise Margin (dB) DS1:3.4 DS2:3.4 DS3:3.4 US0:8.1 US1:8.2 US2:8.2

xxxxxx replaces valuesthat prevented me posting the message, but are indicative of the size of the number

Re: Slow Wifi Speed Afer Outage

Ook64 — Fri, 17 Sep 2021 12:53:40 GMT

Performed a power down over my work lunch time and it now apears to have stabalised back to normal.

This didn't work last night but does today!

Hopefully resolved 😀

Re: Slow Wifi Speed Afer Outage

jamesn123 — Fri, 17 Sep 2021 13:15:22 GMT

@Ook64

We need to know what your wired speeds are like before WiFi can be looked at

Re: Slow Wifi Speed Afer Outage

Ook64 — Sat, 18 Sep 2021 15:42:48 GMT

The reboot has resolved the problem it appears, last 24 hours has been as per normal performance