topic Re: SKY Diamond and broadband issues in Archive

SKY Diamond and broadband issues

Jlawle — Fri, 17 Sep 2021 22:35:21 GMT

2 week I've had broadband issues and 2 weeks it has failed to be fixed when I'm told it has been. Is this the service I'm going to get now?

Re: SKY Diamond and broadband issues

caesarome — Sat, 18 Sep 2021 04:50:23 GMT

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKY Diamond and broadband issues

Greenfingers001 — Sat, 18 Sep 2021 07:46:10 GMT

Thanks for escalating this. We have now sent an invite to chat 🙂

Re: SKY Diamond and broadband issues

Jlawle — Sat, 18 Sep 2021 12:51:34 GMT

Hello. Two weeks I've had this problem with my Internet disconnecting several times through the day effecting my work and social viewing and game time. I work for a local authority processing housing benefit claims and the issue is effecting my ability to do my job. Its very frustrating and annoying and not the service I am paying for. Engineerers have been and the issue is now worse than ever. Plus my speed has dropped also. I have been a customer of sky since 2005 and this has to be the worst problem and service I have had from you. Your advisors on the telephone have been great I can't fault them and I feel the issue is an open reach problem. I need reliable fast broadband as you describe and what I pay for to do.my job which I have done all through lockdown with a break. Please resolve this issue or I will be forced to look elsewhere for a reliable service and I don't want to stop being a sky customer. Thank you.

Re: SKY Diamond and broadband issues

GD1 — Sat, 18 Sep 2021 12:55:13 GMT

@Jlawle Have you logged this with Sky? If not then they could not know your having problems, they have yet to master ESP.

You should be aware working from home does not prioritise your fault in any way and you are subject to Domestic Broadband SLA's, simply moving from one provider to another will just move the problem.

Once you log the fault Openreach, who own the network usually fix the fault within 2 working days (this does not include weekends or Bank Holidays).

Re: SKY Diamond and broadband issues

Daniel0210 — Sat, 18 Sep 2021 12:56:50 GMT

@Jlawle In case you’re not aware this is a customer helps customer forum. You’re not talking to Sky Customer Services and they won’t contact you as the result of your post on here.

You need to remember you are on a domestic broadband service so working from home has no bearing.