topic Re: Sky hub SR203 wont connect to internet in Archive

Sky hub SR203 wont connect to internet

pvtTAFF — Fri, 17 Sep 2021 09:29:16 GMT

Hi all, I was having trouble with i telnet download speed, sky have sent out new router but it will not connect to Internet.. am I right in thinking I don't need filter on my bt box..tried rebooting,filter on and filter off with optional cables but light stays orange..engineer just set up skyq but we had to revert back to my old router..any thoughts..thanks.

Re: Sky hub SR203 wont connect to internet

pvtTAFF — Fri, 17 Sep 2021 09:31:31 GMT

Sorry, Internet download speeds

Re: Sky hub SR203 wont connect to internet

mae-3 — Fri, 17 Sep 2021 09:42:22 GMT

@pvtTAFF

If you have 2 sockets on the faceplate of the master socket then you don't need a microfilter otherwise you do. Also, when first connecting the router it may take an hour or two to connect to the internet before DLM stabilizes the connection and establishes a connection. After that period if it still doesn't connect then you likely have a fault and you should use the broadband test facility in the Sky App to book an engineer by testing the connection via a 4G signal on a mobile network.

Re: Sky hub SR203 wont connect to internet

pvtTAFF — Fri, 17 Sep 2021 10:00:45 GMT

@mae-3 ok thanks..the engineer said I didn't need filter..Will put it back as my old set up was..cod beta out so will put new box back on overnight.. thanks 😊

Re: Sky hub SR203 wont connect to internet

pvtTAFF — Sat, 18 Sep 2021 05:13:27 GMT

re connected the new router yesterday evening and left for 2 hours and nothing, it just keeps telling me it can not connect and to disconnect the modem cable from socket for 5 seconds and reconnect.

It will keep cycling through the same process. cheers

Re: Sky hub SR203 wont connect to internet

mae-3 — Sat, 18 Sep 2021 05:51:40 GMT

@pvtTAFF

If you have your old router and that is working then you have a faulty new router and should contact Sky directly for a replacement.

Re: Sky hub SR203 wont connect to internet

pvtTAFF — Sat, 18 Sep 2021 07:59:32 GMT

Will do then thank you..