https://helpforum.sky.com/t5/Archive/No-Internet-or-Phone-totally-frustrated/m-p/3771486#M664841 <P>I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sat, 18 Sep 2021 04:49:53 GMT caesarome 2021-09-18T04:49:53Z https://helpforum.sky.com/t5/Archive/No-Internet-or-Phone-totally-frustrated/m-p/3771449#M664840 <P>No Internet or phone for few days. Openreach Engineer been out and 'fixed' a problem but we've still no connection.&nbsp; Sky representatives not overly helpful. Happy enough to take payment every month but Customer Service is a concern.....&nbsp;</P><P>&nbsp;</P><P>Have contacted Sky helpline 4 times in 3 days.&nbsp; Most recent call tonight. Was chatting to female agent - had explained whole situ was put on hold and about 15 mins later another agent picked up call. Had to start again from scratch. In the end he said needed to reboot his system and would ring me back in 15 mins. That was 2 hours ago.....</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 17 Sep 2021 21:24:06 GMT https://helpforum.sky.com/t5/Archive/No-Internet-or-Phone-totally-frustrated/m-p/3771449#M664840 MMLO 2021-09-17T21:24:06Z https://helpforum.sky.com/t5/Archive/No-Internet-or-Phone-totally-frustrated/m-p/3771486#M664841 <P>I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sat, 18 Sep 2021 04:49:53 GMT https://helpforum.sky.com/t5/Archive/No-Internet-or-Phone-totally-frustrated/m-p/3771486#M664841 caesarome 2021-09-18T04:49:53Z https://helpforum.sky.com/t5/Archive/No-Internet-or-Phone-totally-frustrated/m-p/3771541#M664842 <P>Thanks for escalating this. We have now sent an invite to chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 18 Sep 2021 07:45:27 GMT https://helpforum.sky.com/t5/Archive/No-Internet-or-Phone-totally-frustrated/m-p/3771541#M664842 Greenfingers001 2021-09-18T07:45:27Z