topic Re: Broadband Buddy issues. in Archive

Broadband Buddy issues.

B+Murray — Fri, 17 Sep 2021 19:12:18 GMT

I have set my kids profiles up on broadband buddy but either they are not saving properly or the kids can access the app and change settings. When the filter is set to 18, it can track websites visited but when ever I go to check its set back to none so that nothing gets tracked. How does this happen?

Re: Broadband Buddy issues.

christi-sj — Fri, 17 Sep 2021 19:33:56 GMT

Hello @B+Murray

Follow the given link please, It should fix the issue.

https://www.sky.com/help/articles/parental-controls-sky-mobile#mobile-help-page-technical-contact-us

Thank you.

Re: Broadband Buddy issues.

B+Murray — Fri, 17 Sep 2021 19:38:55 GMT

The link is for sky mobiles, my issue is with sky broadband and the buddy app.

Re: Broadband Buddy issues.

christi-sj — Fri, 17 Sep 2021 19:59:21 GMT

Hi @B+Murray

https://www.sky.com/help/diagnostics/sky-broadband-buddy/sky-broadband-buddy

Re: Broadband Buddy issues.

Chrisee — Sat, 18 Sep 2021 06:11:44 GMT

@B+Murray modt likely cause if the profiles are changing is your kids can get into the parental app on your phone.