topic Re: Connection to broadband router not working in Archive

Connection to broadband router not working

benitosway — Thu, 16 Sep 2021 13:40:45 GMT

Hi,

I cannot connect to On Demand or the Broadband Router and pressing the red button isn't working, thank you, Ben

Re: Connection to broadband router not working

GD1 — Thu, 16 Sep 2021 13:41:42 GMT

@benitosway Are you in Scotland by any chance? From twitter:

NEW: East and Central Scotland We are investigating an issue with Sky Broadband and Talk affecting some customers in East and Central Scotland. We are sorry for any inconvenience this is causing.

, in Re: Connection to broadband router not working

benitosway — Thu, 16 Sep 2021 13:42:57 GMT

No, in London. Both connections coming up as FAIL, thank you, Ben

Re: , in Re: Connection to broadband router not working

GD1 — Thu, 16 Sep 2021 13:48:15 GMT

@benitosway Ok, in that case have you tried to power down both the Q box & your router? Then power up your router, wait until all the light s show. then power up the Q box.

Re: Connection to broadband router not working

benitosway — Thu, 16 Sep 2021 13:59:27 GMT

Hi, it's worked, thank you very much, Ben