topic Re: Open reach in Archive

Open reach

Jordan19991 — Wed, 08 Sep 2021 18:05:50 GMT

Hi, how do i get in touch with open reach? My engineer hasn't Turner up sky has told me to ring them but im unsure how to. Not sure if it's something anyone can help with but I thought I'd give it ago! Thanks

Re: Open reach

Daniel0210 — Wed, 08 Sep 2021 18:08:38 GMT

@Jordan19991 Not sure why Sky asked you to ring Openreach. As far as I'm aware Openreach do not deal with Skys customers directly.

Re: Open reach

GD1 — Wed, 08 Sep 2021 18:09:56 GMT

@Jordan19991 You don't ring them, Sky need to do the contacting, whoever told you that needs to be updated on processes.

Any issues with OR won't be updated until later tonight, so I would give Sky a call tomorrow to see what the issue is. I'm presuming that they should have arrived today?

Re: Open reach

cookiemonsteruk — Wed, 08 Sep 2021 18:10:08 GMT

@Jordan19991

The public can't contact openreach. They should update their records overnight so sky should know tomorrow. You could also check your orders on my sky app

Re: Open reach

Jordan19991 — Wed, 08 Sep 2021 18:10:28 GMT

What a nightmare all Iv had is problems, thanks I'll give them a call again tomorrow.

Re: Open reach

Tom-W19 — Thu, 09 Sep 2021 11:01:48 GMT

Hi Jordan19991

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147