https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760382#M660871 <P>My internet connection has been on and off for at least 10 days now because we use it to watch tv we also have no TV this is pathetic I'm in rhonnda Cynon taff area near Cardiff and have been completely without WiFi since about half 7 last night I want to leave sky I've had nothing but issues and security warnings saying my WiFi may not be secure. Does anyone know who I contact to complain about this please.....?</P> Thu, 02 Sep 2021 11:43:03 GMT Melissad 2021-09-02T11:43:03Z https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760382#M660871 <P>My internet connection has been on and off for at least 10 days now because we use it to watch tv we also have no TV this is pathetic I'm in rhonnda Cynon taff area near Cardiff and have been completely without WiFi since about half 7 last night I want to leave sky I've had nothing but issues and security warnings saying my WiFi may not be secure. Does anyone know who I contact to complain about this please.....?</P> Thu, 02 Sep 2021 11:43:03 GMT https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760382#M660871 Melissad 2021-09-02T11:43:03Z https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760383#M660872 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3245734">@Melissad</a>&nbsp; There is an outage check&nbsp;<A href="https://mobile.twitter.com/skyhelpteam" target="_blank" rel="noopener">https://mobile.twitter.com/skyhelpteam</A></P> Thu, 02 Sep 2021 11:44:39 GMT https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760383#M660872 GD1 2021-09-02T11:44:39Z https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760385#M660873 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3245734">@Melissad</a>&nbsp;There is a known outage in the south east and parts of Wales apparently. There are other posts on here from yesterday evening.&nbsp;<BR />To cancel you need to contact Sky Customer Services. You can’t do it through this public forum. You can ring or try the messaging service. This link will probably help you. <A href="https://www.sky.com/help/articles/cancel-sky-tv#still-need-hand" target="_blank">https://www.sky.com/help/articles/cancel-sky-tv#still-need-hand</A>&nbsp;<BR /><BR />You may not be able to cancel if you’re still within your minimum term though.</P> Thu, 02 Sep 2021 11:45:52 GMT https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760385#M660873 Daniel0210 2021-09-02T11:45:52Z https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760390#M660874 <P>As we work from home we transferred to the best Sky broadband and we're told there would be no further problems. We have problems all the time and now gone completely since yesterday. If we can't work we don't get paid. I bet Sky will still take the full subscription at the end of the month.</P> Thu, 02 Sep 2021 11:51:46 GMT https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760390#M660874 marty62 2021-09-02T11:51:46Z https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760392#M660875 <P>Thank you I know there is an outage from last night but my router has been playing up for days now my contract isn't up until February 2022 I just want to cancel my subscription because I'm not getting the service I'm paying for&nbsp;</P> Thu, 02 Sep 2021 11:52:37 GMT https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760392#M660875 Melissad 2021-09-02T11:52:37Z https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760395#M660876 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/915848">@marty62</a>&nbsp;wrote:<BR /><P>As we work from home we transferred to the best Sky broadband and we're told there would be no further problems. We have problems all the time and now gone completely since yesterday. If we can't work we don't get paid. I bet Sky will still take the full subscription at the end of the month.</P><HR /></BLOCKQUOTE><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/915848">@marty62</a>&nbsp;They will take the full payment because you are on a domestic service. It matters not that you (and a lot of other people) are working from home. You might want to consider a backup system for this very reason.&nbsp;<BR /><BR /></P><P>Edit: Auto compensation will kick in after 2 full days without service. This link explains</P><P><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A>&nbsp;</P> Thu, 02 Sep 2021 11:59:19 GMT https://helpforum.sky.com/t5/Archive/My-internet-connection-has-been-on-and-off-for-the-last-10-days-last-night-it-went-completely/m-p/3760395#M660876 Daniel0210 2021-09-02T11:59:19Z