topic Re: Phone shows amber every morning on sky router - why is this? in Archive

Phone shows amber every morning on sky router - why is this?

PaulTay — Tue, 24 Aug 2021 08:45:53 GMT

It seems to happen most mornings now. When I get up the phone light on my sky router is amber and I have to reset the router to resolve. Why does this happen?

Router seems to drop connection at random times during the day

PaulTay — Tue, 24 Aug 2021 08:52:16 GMT

I'm on wifi each day (during the daytime) - just me - recently I've noticed that my sky router will randomly drop connection and I get a 'you're not connected to the internet' message on my device.
When I go and check my router I see it has a number of amber lights on it and it looks like it is resetting itself. After a few mins all the lights go green and about a minute after that I get my connection back and everything is normal again.

Over recent weeks it's doing this more often and is starting to become a nuisance.

Why would this be happening? Have I got an issue with my broadband connection?

Re: Router seems to drop connection at random times during the day

cookiemonsteruk — Tue, 24 Aug 2021 09:00:28 GMT

@PaulTay

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also your syslog from the support section of your router

Re: Phone shows amber every morning on sky router - why is this?

Highlinder — Tue, 24 Aug 2021 12:31:46 GMT

@PaulTay Could you please post your router stats, this can be done following the link below.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Your stats will be similar to the picture in the link provided.

Re: Router seems to drop connection at random times during the day

Highlinder — Tue, 24 Aug 2021 12:37:37 GMT

@cookiemonsterukOn the OP other thread they are also talking about the voice light being amber and having to reboot the router to get it working again. But the reboot will destroy any evidence of what is going on unless we see an increased noise margin in the router stats.

Re: Router seems to drop connection at random times during the day

PaulTay — Tue, 24 Aug 2021 20:00:33 GMT

Here's my router stats:

Re: Router seems to drop connection at random times during the day

PaulTay — Tue, 24 Aug 2021 20:05:28 GMT

Some of what you said is right - Superfast and SR203 router - the rest not...
Not sure if that helps

Re: Router seems to drop connection at random times during the day

PaulTay — Tue, 24 Aug 2021 20:06:40 GMT

Router stats attached - @Highlinder @cookiemonsteruk

Re: Phone shows amber every morning on sky router - why is this?

PaulTay — Tue, 24 Aug 2021 20:14:09 GMT

Yes - I've also posted another question linked to voice / phone light on my router.

Every morning when I get up the voice light is amber on my router and have to turn router on and off to get it to go green.

Could be separate - but I think it is linked tio my issue here of my router randomly dropping broadband connection

Re: Phone shows amber every morning on sky router - why is this?

Highlinder — Tue, 24 Aug 2021 20:26:51 GMT

@PaulTayI had similar issue myself with the last firmware update, that I had an amber light on the voice side. Took around 4 hours to come back itself, that is the internet and voice being on VOIP.

We will have to wait for the image to be checked before it will show.

Re: Phone shows amber every morning on sky router - why is this?

PaulTay — Tue, 24 Aug 2021 20:28:42 GMT

Re: Phone shows amber every morning on sky router - why is this?

Chrisee — Wed, 25 Aug 2021 06:37:34 GMT

@PaulTay nothing obviously wrong with your line according to those stats. You are on a fairly long line going by the attenuation but the noise margin at 5.8dB is in the normal range. The WAN connection has been up for just under 24 hours and is showing a connection at 37Mb/s down and 6Mb/s up - which isn't fast but probably the best your line can deliver given its apparent length.

If your hub is spotaenously rebooting - all of the leds going out and the hub takes 3 or 4 ninutes to come back up - that indicates it maybe faulty, assuming of course your mains supply is not flaky so check the mains lead and plug first. If that applies give Sky a call by dialing 150 on your Sky Talk line asssuming that is working of course.