topic Re: Next doors tree is affection our telephone line in Archive

Next doors tree is affection our telephone line

BrackenhurstSkeg — Tue, 24 Aug 2021 13:34:44 GMT

Hi,

I have noticed that next doors tree branches keep brushing against our telephone line and wondered who I report this to? The reason is that if our connection become damaged we will lose our line for emergency purposes untill it was re routed, repaired or the tree was trimmed.

Thank you for any help.

Re: Next doors tree is affection our telephone line

Mark39 — Tue, 24 Aug 2021 13:50:35 GMT

Openreach own and maintain the phone lines, but it's Sky you would need to speak to, as your provider.

However, it's unlikely that Openreach will accept a fault report from Sky as long as the line remains operational, I'm afraid. Unless there are safety issues they won't touch a working line.

Re: Next doors tree is affection our telephone line

BrackenhurstSkeg — Tue, 24 Aug 2021 16:25:34 GMT

Ok, I have also been told that the local council may act as an intermeadiary too. Thanks anyway.

Re: Next doors tree is affection our telephone line

BrackenhurstSkeg — Thu, 26 Aug 2021 07:47:07 GMT

There is a free number for Open Reach to report faults but it just rang out and cut off 🙂 Most lkely have mobile phone back up if no one cares. Thanks for your replies.

Re: Next doors tree is affection our telephone line

Mark39 — Thu, 26 Aug 2021 08:07:29 GMT

@BrackenhurstSkeg wrote:

There is a free number for Open Reach to report faults but it just rang out and cut off 🙂 Most lkely have mobile phone back up if no one cares. Thanks for your replies.

There is, but it's only for dangerous, existing faults. If your call had been answered they would likely have referred you back to Sky as your service provider.

Re: Next doors tree is affection our telephone line

BrackenhurstSkeg — Thu, 26 Aug 2021 08:18:48 GMT

Maybe. But thinking positive the mobile makes sense under the circumstances.