topic Re: Intermittent broadband issues - AL7 in Archive

Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 08:52:56 GMT

Intermittent broadband issues since 14.00 yesterday afternoon. Broadband dropped completely for an hour, then came back up. This morning it has been very patchy, working for a little while, then dropping completely. I have three green lights on my router at all times.

I contacted Sky yesterday who advised that there were no issues reported in my area. and that if I had three green lights the problem would not be with my equipment. I had the router replaced little under two months ago due to continued spiking issues (thirty seconds of 2-3 GB, then dropping to 0 - 8.0 KB for 5-10 seconds).

Has anyone else experienced the same?

Re: Intermittent broadband issues - AL7

GD1 — Thu, 05 Aug 2021 08:55:02 GMT

@Belinda+Castle If you could start by posting your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

The forum can see of your line is dropping or any faults.

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 08:59:15 GMT

Re: Intermittent broadband issues - AL7

GD1 — Thu, 05 Aug 2021 09:00:54 GMT

@Belinda+Castle Pictures need to be moderated so will need to wait for it to show.

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 09:01:04 GMT

Trying again....

Re: Intermittent broadband issues - AL7

GD1 — Thu, 05 Aug 2021 09:02:44 GMT

@Belinda+Castle Please read my reply above you last post. You don't beed to keep posting your picture.

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 09:03:25 GMT

I re-sent the picture before you sent your reply. I wasn't ware that pictures had to be moderated.

Re: Intermittent broadband issues - AL7

jamesn123 — Thu, 05 Aug 2021 09:23:50 GMT

@Belinda+Castle

Your stats dont suggest a drop since the router was last rebooted 18 hours ago. Are you using Wifi or ethernet?

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 09:27:59 GMT

It's the whole internet that goes; connection off the Sky Q box as well as WiFi connection. And the router does not show an error.

Re: Intermittent broadband issues - AL7

jamesn123 — Thu, 05 Aug 2021 09:32:09 GMT

@Belinda+Castle

To me that sounds like WiFi failure on the router. Do the mini boxes stop showing live TV or is just the on demand part that fails?

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 09:35:48 GMT

Just the demand part that fails.

We have a main Sky Q box downstairs and one upstairs. Other permanent WiFi connections are three cctv cameras, two Ring devices, four Amazon Echo devices. I am working from home on a WiFi connection that occasionally requires VPN access, working during normal work hours.

Re: Intermittent broadband issues - AL7

jamesn123 — Thu, 05 Aug 2021 09:44:14 GMT

@Belinda+Castle

I would suggest you download a WiFi analyser app on your phone to see if the channel you are using is congested, then change the WiFi channel in the hubs settings. If you still experience issues then you'd look at getting a replacement router.

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 09:56:40 GMT

Any particular app I should use?

Re: Intermittent broadband issues - AL7

GD1 — Thu, 05 Aug 2021 10:00:09 GMT

@Belinda+Castle Any app will do, most have pretty much the same basic features.

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 10:15:04 GMT

Thanks. Am a complete novice on this so I don't know how I can check from the app if the WiFi channel is congested. I have cchecked the download and upload speeds respectivley - approx 7.2MB and 1.1MB which I think is OK - but the WiFi info on the app only provides Subnet Mask, IP address, and data sent/rfeceived since last boot. SSID, BSSID and Vendor settings are all N/A.

Do I just check the speed regularly?

Thanks for all the help, much appreciated.

Re: Intermittent broadband issues - AL7

jamesn123 — Thu, 05 Aug 2021 10:24:15 GMT

@Belinda+Castle

Which app are you using? E.g. I am using the Andriod app Network Analyzer, if i got to WiFi signal on the sub menu and change it to the graph view I am able to see all the WiFi networks around me and what channel they are on. If you look for the name of your WiFi and see if any are overlapping it and if there are any channels that have more free space.

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 10:36:37 GMT

On IoS and have downloaded one called Network Analyzer Master, and one called Network Analyzer. Both just have a flat menu with no submenu options, and display very similar data..

Re: Intermittent broadband issues - AL7

jamesn123 — Thu, 05 Aug 2021 10:38:43 GMT

@Belinda+Castle

There should be an option to change to a graph view. If not then you could attempt to just change the channel anyway on the hubs settings to see if that helps the issue

Re: Intermittent broadband issues - AL7

Belinda+Castle — Thu, 05 Aug 2021 10:42:34 GMT

Nope. Tried three different apps, none of them have a graph view. Thanks anyway.

Anyway, I have had no issues at all for the past hour. I have not added or removed any devices. The router has been stable, no change in status/green lights. I will keep monitoring.

Re: Intermittent broadband issues - AL7

newton+tony — Thu, 05 Aug 2021 18:16:11 GMT

My brodband has had an issue for most of today (5th August) - it keeps dropping and the odd amber middle light on my Sky router.

is there still an ongoing issue?