topic Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS. in Archive

Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Sun, 11 Apr 2021 14:34:12 GMT

Hi everyone,

Ever since I upgraded to Sky Ultrafast, I've had an annoying problem. Any time I access my WD MyBookLive NAS, the broadband connection drops out, it never happened with the old router. Anyone else experienced this, or have any ideas on how to fix it.

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

jamesn123 — Tue, 13 Apr 2021 09:01:06 GMT

@Amateurfool

Can you post your router stats & support log when the issue occurs?

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 10:32:14 GMT

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

jamesn123 — Tue, 13 Apr 2021 10:39:19 GMT

@Amateurfool

Hmmm does seem like the WAN is dropping. If you unplug the NAS drive does the connection stay stable for a good amount of time

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 10:43:37 GMT

Router stats, second attempt.

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 10:45:02 GMT

The WAN reconnects within a couple of minutes of the data transfer from the NAS finishing, and is fine until I try to copy something else, when the WAN drops again.

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

jamesn123 — Tue, 13 Apr 2021 10:58:03 GMT

@Amateurfool

To me then it sounds like one of two issues,

- The router is faulty and crashing out when you start high bandwidth file transfers

- The line is dodgy and is producing errors, when uploading these errors are enough to cause a line drop.

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

cookiemonsteruk — Tue, 13 Apr 2021 11:03:00 GMT

@Amateurfool

You have close to your download speed dispite missing ds2 and ds3 line attenuation. On the upload side your are missing all 3. Your upload could be a bit higher

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 11:04:26 GMT

I can test this by copying a large file between two other devices.
I will attempt that now.

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 11:36:49 GMT

@jamesn123
Copying a large file between two wireless devices didn't trigger a drop out.
I will power on my wired desktop once I finish work and test with that, wondering if it's the interaction between wired/wireless where the problem occurs..

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 11:45:58 GMT

@cookiemonsteruk thanks for the info, any idea how to get that resolved?

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

cookiemonsteruk — Tue, 13 Apr 2021 11:52:47 GMT

@Amateurfool

Do you have nas on lan or wifi ? Are you on a g.fast connection. ? Still can't ignore the fact that on ultrafast your upstream should be 30-50 Mbps

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 12:24:20 GMT

@cookiemonsteruk NAS is on a LAN connection, and I'm on Sky Ultrafast, upgraded from Superfast about three weeks ago.

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

cookiemonsteruk — Tue, 13 Apr 2021 12:28:49 GMT

@Amateurfool

Not that it makes any difference the fact that your stats are visible indicates g.fast. can you check your hub is the sr204 variant

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 12:33:00 GMT

@cookiemonsteruk

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

cookiemonsteruk — Tue, 13 Apr 2021 13:04:05 GMT

@Amateurfool

G.fast on latest firmware. There was an issue in the past re visibility of lan and wifi in the past. Trying to locate the details

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

jamesn123 — Tue, 13 Apr 2021 13:11:18 GMT

@cookiemonsteruk wrote:

@Amateurfool

G.fast on latest firmware. There was an issue in the past re visibility of lan and wifi in the past. Trying to locate the details

I dont think its that because NAS visibility is fine and file transfers can take place but the WAN drops.

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

jamesn123 — Tue, 13 Apr 2021 13:12:51 GMT

@Amateurfool

When you are transfering files, is this locally to the NAS or across the internet to cloud storage?

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

Amateurfool — Tue, 13 Apr 2021 13:48:58 GMT

@jamesn123 Copying locally from the NAS to a laptop, so Ethernet to the router and then wireless to the laptop. I have also tried wireless to a tablet with the same WAN dropout.

Re: Problems with Sky Ultrafast router and a WD MyBookLive NAS.

jamesn123 — Tue, 13 Apr 2021 13:59:52 GMT

@Amateurfool

Has to be a router issue then if the WAN drops without fail everytime you do it