topic Re: Broadband dropping at night in Archive

Broadband dropping at night

Moggie+Moo — Sat, 31 Jul 2021 08:17:29 GMT

Hi,

I have ring and blink security cameras and both seem to not work after 12pm and before 6am. I've called both providers and they both said they are working but the broadband isn't during these times. It's like the broadband goes into a dormant mode? Any help would be appreciated. Thanks

Re: Broadband dropping at night

JPR007 — Sat, 31 Jul 2021 08:28:14 GMT

@Moggie+Moo Do you have Sky Q by any chance?

Re: Broadband dropping at night

Moggie+Moo — Sat, 31 Jul 2021 08:29:39 GMT

Yes I do - multi room and sky Q

Re: Broadband dropping at night

Moggie+Moo — Sat, 31 Jul 2021 08:31:36 GMT

@JPR007 - yes I do - I have sky q with multi room - do u think that could be the problem?

Re: Broadband dropping at night

Chrisee — Sat, 31 Jul 2021 08:34:10 GMT

@Moggie+Moo Sky Q boxes go into deep sleep from 2.30am to 5.45am which stops their wifi hotspots. The time does not match with your post but check the boxes are set to Active or None power saving mode in the Settings/set up/Preferences menu on each box rather than the default eco setting

If this has only happened for a few nights it is possible Sky or Openreach are doing overnight maintenance if so that should stop when the work is complete.

Re: Broadband dropping at night

JPR007 — Sat, 31 Jul 2021 08:34:10 GMT

@Moggie+Moo A common issue is that the Sky boxes go into deep sleep (low power standby) during the night, which causes them to drop off the mesh network, but this is set between 0245 and 0545. Have you turned eco standby off in the settings on the Sky Q boxes and see if this helps?

The router stays live 24/7, but if your cameras are connecting to any of the Sky Q boxes and there WiFi that could explain the loss of connection.

Re: Broadband dropping at night

Moggie+Moo — Sat, 31 Jul 2021 08:41:26 GMT

It's definitely not maintenance as it's happened for months (hence why I bought the blink camera as I thought there was something wrong with the Ring doorbell) - I'll check the sky q box settings and see if that helps - thanks for replying