topic Re: Broadband Speed Issue in Archive

Broadband Speed Issue

JG237 — Fri, 30 Jul 2021 18:16:30 GMT

Hello,

I am having to post again due to my poor broadband speed. I posted back in March that my download speed was down at approximately 30mbs when I have the guaranteed 70mbs download speed.

Unfortunately, the speed has only got worse as you can see in the image above so I was looking for some advice on what my next steps are.

Thank you.

Re: Broadband Speed Issue

cookiemonsteruk — Fri, 30 Jul 2021 18:28:00 GMT

@JG237

There is inevitably a difference between 3rd party speedtests and the line speed that sky guarnatees especially over wifi.

Re: Broadband Speed Issue

JPR007 — Fri, 30 Jul 2021 18:29:41 GMT

@JG237 As we have to wait for the pic to be approved, what test is it you are running, on what device, and how is that device connected?

Re: Broadband Speed Issue

cookiemonsteruk — Fri, 30 Jul 2021 18:31:33 GMT

@JPR007

Previously ookla via powerline as far as the previous post stated

Re: Broadband Speed Issue

JG237 — Fri, 30 Jul 2021 18:32:24 GMT

I have run the test using the Which website and I tested it on a laptop that is connected via WiFi. The connection is poor on other devices that are connected by home plugs, which were recommended in a previous thread I set up.

I am confident that I am getting nowhere near the download speed I should be - it has taken forever to just download a graphics card driver!

Re: Broadband Speed Issue

cookiemonsteruk — Fri, 30 Jul 2021 18:37:32 GMT

@JG237

Laptop via wifi. If testing via wifi in a different room your laptop will default to the slower 2.4 wifi band . Just bear in mind you were getting 80Mbps line speed sky doesn't guarantee anything on the lan , wlan unless you have broadband boost

Re: Broadband Speed Issue

JG237 — Fri, 30 Jul 2021 18:42:02 GMT

So what I take from that is that I can't do anything about the issue if I feel that none of my devices are operating anywhere near the 70mbs guaranteed speed that I am assured I should be getting?

Re: Broadband Speed Issue

cookiemonsteruk — Fri, 30 Jul 2021 18:46:15 GMT

@JG237

But you were and probably still are getting 79.999Mbps per the mandated definition on which minimum guaranteed access line speed is based. You device speeds have no bearing on your speed guarantee

Re: Broadband Speed Issue

GD1 — Fri, 30 Jul 2021 18:51:16 GMT

@JG237 Sky & other ISPs measure the speed of your line to the hub, not beyond as already advised devices/wifi/homeplugs etc all can have diferent effects on the speed. I would always use ethernet where possible and you will see speeds close to that reported to your hub.

Re: Broadband Speed Issue

JG237 — Fri, 30 Jul 2021 18:55:11 GMT

Ah ok! Annoyingly the router is downstairs so getting an Ethernet cable upstairs would be a nightmare so might just have to make do with what I've got!

Thank you.

Re: Broadband Speed Issue

cookiemonsteruk — Fri, 30 Jul 2021 19:01:12 GMT

@JG237

The powerlines should have worked though depending on the quality of the electric wiring. At 80,Mbps if powerlines aren't working maybe a mesh system could be one resolution.. i don't know the coverage of skys mesh boosters but some 3rd party mesh can pump out enough to cover 2400 sq ft per unit