topic Re: I wait 10 days for installation in Archive

I wait 10 days for installation

Vlad+Tepes — Fri, 23 Jul 2021 00:34:43 GMT

Dear sky ..... first of all YOU ARE NOT SERIOUS and your services ARE OF THE LOWEST CLASS. I'm not talking about the QUALITY OF THE RELATIONSHIP WITH THE CUSTOMER ... which is all **bleep**. Why do I say and use such words ???? Because YOU allow yourself to make fun of me on my money and nerves. Because YOU allow yourself to steal me, PUT YOUR HAND IN MY POCKET with the promise that I WILL BENEFIT FROM A SERVICE to which I do not have access. Maybe no one has told you so far THAT YOU ARE A LIE .... but in terms of things in the contractual relationship between us ... YOU ARE THE BIGGEST LIE. I am ashamed that you use the lie or to express myself more diplomatically. YOU TAKE PEOPLE WITH SUGAR, that is, you promise to do it on a certain day, but after that all kinds of reasons and problems intervene to postpone as much as you can until the problem is solved. time ahead ...... and hiding behind the procedures. Shame on you for not assuming a bit of guilt under your fingernails. Don't forget that you lost my respect and consideration. Don't forget that in front of me you are a THIEF and a LIE. A client to whom YOU have lost respect ....

Re: I wait 10 days for installation

brianholt — Fri, 23 Jul 2021 05:59:51 GMT

@Vlad+Tepes your not talking to sky here but fellow customers. If your complaining about activation times then to a large extent like most isps this is governed by BT openreach. If your complaining about paying before you go live this will be adjusted when you are activated.

Re: I wait 10 days for installation

Daniel0210 — Fri, 23 Jul 2021 07:19:58 GMT

@Vlad+Tepes I take it you are a little upset! If you want to complain to Sky, calmly and without shouting, this link may help you.

https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us

Re: I wait 10 days for installation

GD1 — Fri, 23 Jul 2021 07:24:16 GMT

@Vlad+Tepes I'm afraid Sky will not respond or do anything on the back of a forum post, this is a customer helps customer forum, any Sky staff present do not have account access, nor would they know who you are from your post.

You would be best raising a Complaint using the channle provided.

Re: I wait 10 days for installation

TimmyBGood — Fri, 23 Jul 2021 07:56:31 GMT

@Vlad+Tepes wrote:

that is, you promise to do it on a certain day, but after that all kinds of reasons and problems intervene to postpone as much as you can until the problem is solved. time ahead ...... and hiding behind the procedures.

Generally speaking, problems do have to be solved before things proceed. Whether you choose to acknowledge it or not, the majority of problems which arise in provisioning broadband fall within the jurisdiction of Openreach, not any particular ISP.