topic Re: WiFi speed guarantee issue in Archive

WiFi speed guarantee issue

Alex0896 — Thu, 15 Jul 2021 13:37:11 GMT

I have been having my broadband run about 9mbs a second for over a year spoke to agents said I would get a phone call back had nothing come back, I am a on time paying customer who is paying a lot of money for a service gaurentee and I have had no help from anyone apart from people trying to sell me stuff... I need help from somebody as I have tried every step in the book to get the speed up and nothing is working and now I'm stuck with slow and unsteady WiFi.

Re: WiFi speed guarantee issue

cookiemonsteruk — Thu, 15 Jul 2021 13:39:57 GMT

@Alex0896

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: WiFi speed guarantee issue

Highlinder — Thu, 15 Jul 2021 13:47:06 GMT

@Alex0896 Do you have broadband boost as part of your package with Sky with your broadband?

Could you please run a broadband test, this can be done either via the Sky app on mobile data or use the link below.

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If an external fault is found it should let you book an engineer.

Re: WiFi speed guarantee issue

TimmyBGood — Thu, 15 Jul 2021 13:51:30 GMT

@Alex0896 wrote:

I am a on time paying customer who is paying a lot of money for a service gaurentee...

Note the WiFi Guarantee is only for 3Mbs. If you are referring to the Guaranteed Minimum Download Speed then that's a different thing and only the speed at the Hub counts, not that over wireless.

Re: WiFi speed guarantee issue

Alex0896 — Thu, 15 Jul 2021 14:54:43 GMT

Re: WiFi speed guarantee issue

Alex0896 — Thu, 15 Jul 2021 14:57:04 GMT

No broadband boost as my Xbox is in the same room as router I was told there was a issue over the phone and someone was going to have a look and get back to me in 3 days and over a week later and I've still not been cotacted... either way it's poor customer service

Re: WiFi speed guarantee issue

cookiemonsteruk — Thu, 15 Jul 2021 15:03:16 GMT

@Alex0896

Well theres a fault some where. 8 Mbps minimum guarantee 18Mbps

Re: WiFi speed guarantee issue

jamesn123 — Thu, 15 Jul 2021 15:03:33 GMT

@Alex0896

That shows you have a line fault somewhere. I've flagged your post to Sky look out for an email or message on the forum