topic Re: Printer in Archive

Printer

Alice2003 — Sat, 10 Jul 2021 12:43:25 GMT

I have a new hub and cannot connet to my printer, Canon mg3600 series, I am connected to the WiFi but I cannot print

Re: Printer

Highlinder — Sat, 10 Jul 2021 13:16:49 GMT

@Alice2003 Which router did you have before you got your new one from Sky, was this another Sky router, but older model?

Re: Printer

Highlinder — Mon, 12 Jul 2021 14:47:11 GMT

@Alice2003Going by your message that you sent me in PM. The next course of action to see if the printer will connect with the new router is to split your Wi-Fi frequencies. This can be done follow the directions in the link below.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

Re: Printer

Alice2003 — Mon, 12 Jul 2021 14:51:04 GMT

I am sorry but I think I will have to find another route to get it done, as I am not technically minded I don't think I can do as you ask. Thanks for trying to help

Re: Printer

Highlinder — Mon, 12 Jul 2021 14:53:10 GMT

@Alice2003The only other way that might work is to connect it via wired connection be that USB or Ethernet. If you are able to do this.

Re: Printer

Alice2003 — Mon, 12 Jul 2021 14:54:37 GMT

I am sorry but I am completely lost. Thanks for your help