topic Re: Sky states they guarantee speeds of 58mb/s. My broadband rarely works and by speed checker usual in Archive

Sky states they guarantee speeds of 58mb/s. My broadband rarely works and by speed checker usually 5

Helpneeded22 — Sun, 11 Jul 2021 10:20:52 GMT

My broadband is currently around 5 to 7mp/s most ever been recorded is 25!!

sky guarantee 58mp/s.

How can I cancel my contract as can't get through to anyone on the phone!!

Re: Sky states they guarantee speeds of 58mb/s. My broadband rarely works and by speed checker usual

cookiemonsteruk — Sun, 11 Jul 2021 10:22:37 GMT

@Helpneeded22

If tests are conducted via wifi on 3rd party speed tests , No.

Post your stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: Sky states they guarantee speeds of 58mb/s. My broadband rarely works and by speed checker usual

JPR007 — Sun, 11 Jul 2021 10:23:56 GMT

@Helpneeded22 Where are you getting that speed reading from? Which checker are you using, on what device, and how is it connected?

The speed guarantee does not relate to WiFi performance, it is against the inbound line speed your router connects at.

Re: Sky states they guarantee speeds of 58mb/s. My broadband rarely works and by speed checker usual

gurinder81 — Sun, 11 Jul 2021 10:28:03 GMT

The 58 speed guarantee will be to the hub. Have you ensured that when you have done a speed test that this is over Ethernet directly to your sky hub and not over Wi-Fi?

Re: Sky states they guarantee speeds of 58mb/s. My broadband rarely works and by speed checker usual

TimmyBGood — Sun, 11 Jul 2021 10:44:34 GMT

@Helpneeded22 wrote:
How can I cancel my contract as can't get through to anyone on the phone!!

Worth noting that you cannot legitimately cancel your contract within a minimum term without penalty even if you have the 'WiFi Guarantee' under Broadband Boost: that just 'guarantees' a refund of the additional payment if hardware boosters do not resolve the situation. Unilateral cancellation automatically means that it's you in breach of contract rather than Sky, and at risk of further action.