topic Re: Router Issues in Archive

Router Issues

Jellinator — Tue, 06 Jul 2021 09:49:49 GMT

Anybody know what this means? Could be new router time I think

09:41:49 syslog: ptm0.1 - WAN link UP.
09:41:49 syslog: Received valid DHCP lease from server. Connection UP.
09:41:49 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B250207B006722/9C31C3AA2E30/90.205.13.101/2.22.2926.R/(not typing this into a forum)]
09:42:11 syslog: bind 0.0.0.0 - Address already in use
09:42:11 syslog: bind 0.0.0.0 - Address already in use
09:42:11 syslog: bind 0.0.0.0 - Address already in use
09:42:11 syslog: bind 0.0.0.0 - Address already in use
09:42:52 syslog: [449676.052000] Line 0: VDSL2 link down
09:42:53 syslog: Clear IP addresses. IP connection DOWN.
09:42:54 syslog: [449678.105000] Line 0: xDSL G.994 training
09:43:02 syslog: failed to load names from /etc/hosts: No such file or directory
09:43:03 syslog: [449687.111000] Line 0: VDSL G.993 started
09:43:04 syslog: read_request_line: Client (file descriptor: 1) closed socket before read.
09:43:04 syslog: Error reading readble client_fd 1
09:43:05 syslog: read_request_line: Client (file descriptor: 1) closed socket before read.
09:43:05 syslog: Error reading readble client_fd 1
09:43:14 syslog: read_request_line: Client (file descriptor: 1) closed socket before read.
09:43:14 syslog: Error reading readble client_fd 1
09:43:21 syslog: [449704.771000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=66905
09:43:36 syslog: ptm0.1 - WAN link UP.
09:43:36 syslog: Received valid DHCP lease from server. Connection UP.
09:43:37 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [B250207B006722/9C31C3AA2E30/90.205.13.101/2.22.2926.R/(not typing this into a forum)]

Re: Router Issues

cookiemonsteruk — Tue, 06 Jul 2021 10:03:05 GMT

@Jellinator

Possibly. Seem to be issues reading /etc files. Also your line seems to be an 80Mbps connection. What is your minimum guaranteed speed?

Re: Router Issues

cookiemonsteruk — Tue, 06 Jul 2021 10:04:37 GMT

@Jellinator

Can you post your router stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Re: Router Issues

mae-3 — Tue, 06 Jul 2021 10:20:54 GMT

@Jellinator

Have you tried a factory reset of the router by pressing the reset button on the back of the router and holding it down for 15 seconds?

Re: Router Issues

Jellinator — Tue, 06 Jul 2021 11:37:29 GMT

- and tried the resets, even a factory reset
Also moved it higher as we thought it was overheating at first

Re: Router Issues

cookiemonsteruk — Tue, 06 Jul 2021 11:50:39 GMT

@Jellinator

What is your guaranteed minimum speed? Again wan dropped 6 minutes prior to post . Might be picked up as a line fault whatever the underlying cause

Re: Router Issues

mae-3 — Tue, 06 Jul 2021 12:05:00 GMT

@Jellinator

I'd request a new router, eg: looks like the NVRAM chip is faulty.

Re: Router Issues

Jellinator — Tue, 06 Jul 2021 13:11:30 GMT

50 Mbps - not sure why it's trying to give me VDSL connections, aren't those only for super-high-speed networks?

Re: Router Issues

Jellinator — Tue, 06 Jul 2021 13:14:37 GMT

Did another hard reset and it improved for a while and then rapidly deteriorated again

Thanks for the answers both - and really appreciate the support!

I've contacted Sky - they're going to monitor the line for the next 48 hours and possibly supply a new router 👩‍🔧

Re: Router Issues

cookiemonsteruk — Tue, 06 Jul 2021 13:16:00 GMT

@Jellinator

Vdsl is superfast up to 80Mbps. Any faster is ultrafast

Re: Router Issues

Jellinator — Tue, 06 Jul 2021 14:35:03 GMT

Also have this, not sure if it adds anything of value

Re: Router Issues

cookiemonsteruk — Tue, 06 Jul 2021 15:36:29 GMT

@Jellinator

The exact same syslog errors popped up a month or so ago . End result engineer was called out and fixed . Exact nature of fault unknown but engineer did fix it. BQM makes it look like line drops and constant dlm. So possible line fault. Give sky a call

Re: Router Issues

cookiemonsteruk — Tue, 06 Jul 2021 15:40:56 GMT

@Jellinator

Ok , found the thread

sky engineer came and rewired a load of stuff.

getting double speeds and no router drop outs yet ...."

So possible internal wiring issue