topic Re: Received a broadband hub while already have one in Archive

Received a broadband hub while already have one

Dr.+Khan — Sat, 03 Jul 2021 11:37:53 GMT

I have received a sky broadband hub that wasn't required because I already have one. Any particular reason why that would be? Should I change it or would the old one still continue to work?

Re: Received a broadband hub while already have one

cookiemonsteruk — Sat, 03 Jul 2021 11:39:49 GMT

@Dr.+Khan

What model did you have and what have you received? Have you upgraded your package

Re: Received a broadband hub while already have one

Dr.+Khan — Sat, 03 Jul 2021 11:53:14 GMT

I received SR203 but I'm not sure what that means or how is it different from my old router. It certainly looks a bit different

Re: Received a broadband hub while already have one

cookiemonsteruk — Sat, 03 Jul 2021 11:58:02 GMT

@Dr.+Khan

The sr203 will be sent out if you have internet calls, if you have broadband boost or if you have upgraded to fttp. The old sr102 was ok for essentials, the er115 for superfast and the sr203 for the above mentioned

Re: Received a broadband hub while already have one

Dr.+Khan — Sat, 03 Jul 2021 12:00:20 GMT

Thanks for the response. But I am rather surprised because I have made no changes to the package. Only downgraded my tv package 2 days ago

Re: Received a broadband hub while already have one

cookiemonsteruk — Sat, 03 Jul 2021 12:05:44 GMT

@Dr.+Khan

The sr203 is superior vis a vis wifi.. the sr102 has just 1 2.4ghz wifi band, the sr203 has more antenna that the er115. So whatever reason they sent it out thats the one i'd use 👍

Re: Received a broadband hub while already have one

TimmyBGood — Sat, 03 Jul 2021 15:36:04 GMT

@Dr.+Khan

May be worth checking your bill, though: typically that model Hub is despatched when Broadband Boost is added to the subscription, with a corresponding increase in monthly payment. Also note that Hubs are loaned items these days and you shouldn't dispose of the one not in use: Sky will be requesting its return.