topic Internet light off in Archive

Internet light off

Amberside — Fri, 02 Jul 2021 06:30:45 GMT

Router show internet light off. Any issue reported in HP3 area?

Re: Internet light off

Highlinder — Fri, 02 Jul 2021 06:35:13 GMT

@AmbersideThere was essential maintence last night around that postcode and many others, this was planned for. I take it that your service is still off because of this at this time?

Re: Internet light off

cookiemonsteruk — Fri, 02 Jul 2021 06:35:59 GMT

@Amberside

Try switching to mobile data and run tests from the my sky app. If there is a network issue it should give you the option of booking an engineer

Re: Internet light off

Chrisee — Fri, 02 Jul 2021 06:36:32 GMT

@Amberside you can check if there is a known issue by running the connection test in the My Sky app over a mobile connection. If nothing shows it does not mean there isnt an issue affecting your cabinet or exchange but just that the report has not got back to Sky centrally yet. Many faults are fixed before they get reported.

If the line remains down give Sky a call to report the issue if your landline is working call 150 on that otherwise use one of the 03 numbers Sky use - if you persevere on the contact us link one will appear!

Re: Internet light off

Amberside — Fri, 02 Jul 2021 06:44:28 GMT

Thanks for the information, seems maintenance task yet not complete, internet still down in my area, I am afraid how I will connect to my office for work.

Re: Internet light off

Chrisee — Fri, 02 Jul 2021 06:54:37 GMT

@Amberside fix times are dificult to estimate as it all depends on what is wrong.

A fairly frequent issue is a street cabinet being hit by a car which can cause a break for more than a week usually when that happens any neighbourhood news service can give you information. Hopefully you can use mobile data in the meantime or move to somewhere with public wifi, at least most coffee shops are open again.