topic Re: Mine is going back in Archive

Mine is going back

michaelgale1 — Wed, 20 Oct 2021 20:40:23 GMT

It's rubbish!!! My WiFi is fast enough but still it stutters, switches off, lags and is generally a waste of money. First thing tomorrow I'm arranging it's return and going back to sky Q.

Tried watching ITV hub this evening and it turned off twice and dropped Internet connection (the Internet was fine and fast enough)

If you are thinking of getting Glass please wait a good few months and read these boards

Re: Mine is going back

tarbat — Wed, 20 Oct 2021 20:41:52 GMT

@michaelgale1 wrote:
First thing tomorrow I'm arranging it's return and going back to sky Q.

Presumably you'll lose any discounts you previously had with Sky Q?

Re: Mine is going back

michaelgale1 — Wed, 20 Oct 2021 20:42:44 GMT

True but at least I'll be able to watch tv

Re: Mine is going back

bob1234 — Wed, 20 Oct 2021 20:43:30 GMT

@michaelgale1

If you want to return it here is how.

https://www.sky.com/help/articles/return-sky-glass#need-a-hand

Re: Mine is going back

Collo64 — Wed, 20 Oct 2021 20:45:26 GMT

Is it really that bad then

Re: Mine is going back

michaelgale1 — Wed, 20 Oct 2021 20:47:11 GMT

In my opinion yes it is. I love gadgets and tech but it's clunky and very stop start

Re: Mine is going back

Collo64 — Wed, 20 Oct 2021 20:49:25 GMT

Sorry to hear that bet you were excited like I was going to be when I order mine on Friday

Re: Mine is going back

AUS191 — Wed, 20 Oct 2021 21:00:24 GMT

If you have sky q I really don't get why you would get this.

I've got it was we couldn't get Sky because of trees.

Re: Mine is going back

nogimmix — Wed, 20 Oct 2021 21:25:30 GMT

I am looking to return mine too as I'm not impressed with the whole playlist thing.

The TV itself is great but pulling terrestrial programmes from their apps is a deal breaker for me, especially with the poor quality of ITV hub and 4OD.

Re: Mine is going back

LGUser — Wed, 20 Oct 2021 21:43:28 GMT

@michaelgale1Have you tried going wired to the TV instead of wireless?

Re: Mine is going back

DBKS — Wed, 20 Oct 2021 21:53:08 GMT

I love the TV, but am also considering sending it back since I can't get it to update or activate. Wasted around 8 hours today trying to get it working and still no dice

Re: Mine is going back

TimmyBGood — Thu, 21 Oct 2021 07:50:04 GMT

@nogimmix wrote:

pulling terrestrial programmes from their apps is a deal breaker for me

Could you expand on the circumstances in which that happened? Was it for live content, or after a search, or from the Playlist, for example?

Re: Mine is going back

S44TUH — Thu, 21 Oct 2021 08:00:18 GMT

I'm happy with mine - I had a trouble free set up and I'm generally pleased with the picture and sound. The picture is a little washed out - but I'll tweak it.

I've had trouble watching Film4 - but no other service. The puck is working fine. I'm only on 45mps BT - but it is very stable and I've never had any problems in the past with streaming even when there's a PS4 streaming and multiple other devices connected.

Re: Mine is going back

thurlstonesky — Thu, 21 Oct 2021 08:07:38 GMT

That gives me hope. I have 50mps, steady from Sky, so i shoud be ok.

Re: Mine is going back

LGUser — Thu, 21 Oct 2021 08:47:21 GMT

@thurlstonesky That depends on what others want to do online and if there's enough bandwidth left.

Re: Mine is going back

Tommo621 — Thu, 21 Oct 2021 21:39:58 GMT

Agree... ours is going back too.

Re: Mine is going back

Satele — Thu, 21 Oct 2021 22:24:47 GMT

Absolutely none of these issues on my set. Very strange to dismiss a product without trying to troubleshoot or giving Sky a chance to correct. Each to their own though.

Re: Mine is going back

Anonymous — Thu, 21 Oct 2021 22:30:26 GMT

Troubleshoot a brand new product that was marketed as plug and play, less hassle, less wires...some people can't even turn theirs on. My choice was pay 1000 and something for the 65" glass or pay £2000 for a 65" OLED + Atmos sound bar....I'm taking the £2000 option because of all the issues with Glass. Rather would not give Sky money for an inferior product.

Re: Mine is going back

Satele — Thu, 21 Oct 2021 22:46:31 GMT

Makes perfect sense to compare Glass to another product double the price - not.

Do what works for you. Personally, I don't see any issues that are native to the produce and not user error or faulty hardware. There's solutions to both those things.

Re: Mine is going back

loontor — Sat, 23 Oct 2021 20:02:02 GMT

Had a positive experience on set up and the pic from the Pucks seem to be better than the sky mini boxes which is a plus.
The real downside is the Sky Glass 65 inch itself the picture is awful really dark and washed out and nothing I have changes seems to make it better. Will check forums and see if anyone has a good settings list otherwise sending the thing back.