topic Re: Technical fault with all channels and apps in Archive

Technical fault with all channels and apps

Beccie1 — Thu, 16 Dec 2021 23:27:27 GMT

Please can someone from sky get in touch as to why this is happening constantly!

I've had to switch off at the mains 6 times in less than 2 hours now!!

i certainly don't call this a smart tv

to be honest right now it can NOT even be called a tv!!!

@Sky.

Re: Technical fault with all channels and apps

GD1 — Fri, 17 Dec 2021 01:23:38 GMT

@Beccie1 No one from Sky will call you in response to a forum post, tagging them has no affect in the forum, you will neeed to call in .

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Technical fault with all channels and apps

SDR — Fri, 17 Dec 2021 06:48:47 GMT

@Beccie1 wrote:

Please can someone from sky get in touch as to why this is happening constantly!

I've had to switch off at the mains 6 times in less than 2 hours now!!

i certainly don't call this a smart tv

to be honest right now it can NOT even be called a tv!!!

@Sky.

As per GD1 no one will be in touch re a forum post but I can tell you Sky are aware there are problems for some users, they can see that in the telemetry.

Re: Technical fault with all channels and apps

Andy8293 — Fri, 17 Dec 2021 07:36:28 GMT

This is linked to a software update pushed out recently. Sky are aware and are working in a fix. A frustrating bug but hopefully it is fixed soon.

Re: Technical fault with all channels and apps

Duncanh454 — Fri, 17 Dec 2021 07:53:07 GMT

I'm realistic about software updates, not everything goes to plan or works as expected, however Sky's record on these seems poor so far.

It feels like with each iteration, there's one step forward and at least one back.

The latest update has been a downgrade for me, stability has been reduced and for a streaming TV service, the ability to stream has been impaired. Not great just before a Sky change freeze and on the cusp of the Christmas holidays.

Re: Technical fault with all channels and apps

Andy8293 — Fri, 17 Dec 2021 08:10:32 GMT

I totally agree @Duncanh454 .

at present this new update has removed the ability to use the apps on the device which is frustrating. I just hope that the testing of each software release improves.

that said, I have been quite lucky in terms of issues experienced and sky agents have been brilliant when speaking with them, and resolution speed has been good.

Re: Technical fault with all channels and apps

Duncanh454 — Fri, 17 Dec 2021 08:16:22 GMT

@Andy8293 Totally agree, Sky CS have always done their best to help, even if they can't put things right due to software issues beyond their control.

like you I've been reasonably lucky so far, I've had issues but nothing too serious. Let's hope this can be resolved without creating further problems.

Re: Technical fault with all channels and apps

Mr+Flibbles+86 — Fri, 17 Dec 2021 10:39:34 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: Technical fault with all channels and apps

Lisa-P1987 — Fri, 24 Dec 2021 12:08:00 GMT

Update, spokent to customer and after the software rollback the issue has been resolved. Thanks 🙂

Re: Technical fault with all channels and apps

AJM1972 — Fri, 24 Dec 2021 14:47:13 GMT

Not resolved for me. I've got a technical fault with all channels right now.

Re: Technical fault with all channels and apps

Lisa-P1987 — Fri, 24 Dec 2021 16:41:54 GMT

Hi there @AJM1972, I'd suggest giving our Glass team a call to discuss this.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel#get-in-touch