topic Re: Cancelled in Archive

Cancelled

Anonymous — Thu, 21 Oct 2021 15:02:54 GMT

Just called Sky and cancelled my Glass order.

Want to gauge who else has changed their mind so started this thread.

I was going to cancel anyway and get an OLED instead, but thought I'd give a Glass a go. However the playlist/record function is just another negative for me, it's tipped it over the edge and I don't want the hassle of even trying it. Really

gutted with Sky, they could have made this a great product with a solid UI from day 1, but instead they rushed out a glitchy product with technology from 2019.

Re: Cancelled

d2h — Thu, 21 Oct 2021 15:06:34 GMT

@Anonymous wrote:
Just called Sky and cancelled my Glass order.

Want to gauge who else has changed their mind so started this thread.

I was going to cancel anyway and get an OLED instead, but thought I'd give a Glass a go. However the playlist/record function is just another negative for me, it's tipped it over the edge and I don't want the hassle of even trying it. Really
gutted with Sky, they could have made this a great product with a solid UI from day 1, but instead they rushed out a glitchy product with technology from 2019.

I think plenty of people will be with you in all honesty.

You won't look back with an OLED and a Sky Q box.

Re: Cancelled

S44TUH — Thu, 21 Oct 2021 15:23:39 GMT

I'm going to stay for a little while to test it fully.... I've got positive experiences and bad (which are detailed elsewhere). The big issue for me in cancelling - is having to put all the stuff back!! The TV stand has been removed (and I was about to sell), the TV is in the bedroom and I've taken down all the surround sound speakers (which I was also going to sell). Not to mention the time and money in putting a wall mount up and having to rearrange the lounge! Do I keep hold of all this kit for a week - just in case?!

I'm going to give it a fair shot (but I will put Sky on notice that I'm dissatified with certain aspects) - but I think Sky will have a lot to make up for if I cancel!

Re: Cancelled

Anonymous — Thu, 21 Oct 2021 15:25:32 GMT

Sadly you can add me to the list, the Playlist is so, so disappointing.

Re: Cancelled

W1ngnuts — Thu, 21 Oct 2021 15:29:32 GMT

Add me in. Cancelled today before delivery due to all the issues I've seen raised. Wonder what the percentage of cancellations or returns to orders is running at ?

Re: Cancelled

Urban+Splash — Thu, 21 Oct 2021 15:34:00 GMT

I've cancelled also. Forcing content into third party apps is a no for me. Absolute dealbreaker.

Re: Cancelled

d1234c — Thu, 21 Oct 2021 15:38:29 GMT

I've just cancelled too.

Re: Cancelled

Andy+C+C — Thu, 21 Oct 2021 15:43:22 GMT

Thinking of cancelling myself now that I've watched the YouTube reviews. ;(

Re: Cancelled

fizzdisco — Thu, 21 Oct 2021 15:53:37 GMT

I wonder how long it will be before we start seeing these returned units up for sale? Next week maybe?

I mean what will Sky do with all these returns? Is there a warehouse already full of returned open box Glass TVs?

That's Sky's Black Friday deals sorted - a 'reconditioned' (aka returned because it's rubbish) Glass TV for £100! (+ £59 for the fabric facia) 😁

Re: Cancelled

redsky88 — Thu, 21 Oct 2021 15:54:20 GMT

I've tried to cancel by text. After an hour they decided I couldn't. I've to call the help line.

Re: Cancelled

d2h — Thu, 21 Oct 2021 15:59:55 GMT

@redsky88 wrote:
I've tried to cancel by text. After an hour they decided I couldn't. I've to call the help line.

Nothing new there though.

Easiest thing in the world to sign up or add additional services. Try to cancel though and you feel like you're on trial being cross examined.

Re: Cancelled

Anonymous — Thu, 21 Oct 2021 16:05:56 GMT

@d2h wrote:
@redsky88 wrote:
I've tried to cancel by text. After an hour they decided I couldn't. I've to call the help line.
Nothing new there though.

Easiest thing in the world to sign up or add additional services. Try to cancel though and you feel like you're on trial being cross examined.

True.

Has anyone reported on whether you can remove the add-ons for Glass yourself or does it still need a call?

Re: Cancelled

jacksm77 — Thu, 21 Oct 2021 16:12:15 GMT

I think Glass only really make sense for people like me who cannot get Sky Q

If you have Sky Q and a half decent TV, this product probably isn't for you.

Re: Cancelled

redsky88 — Thu, 21 Oct 2021 16:25:11 GMT

Quick update. Got it cancelled with a call pretty quickly. Might have to refuse delivery which I think a few people have had. They basically reverse the Q cancellation and as you can't have two services it cancels Glass when the other is active.

Disappointed but I don't think it's for me given it's limitations. I didn't research it enough although I do think Sky left a lot pretty ambiguous prior to launch.

Re: Cancelled

SJH4 — Thu, 21 Oct 2021 16:29:36 GMT

We are in the same situation, I'll persevere with it but also telling Sky about my issues with it

Re: Cancelled

Gary+Richards — Thu, 21 Oct 2021 16:31:48 GMT

Cancelled mine as well at Sky's request as my order had ghosted in their system and the concerns about playlist funtionality not as advertised were worrying.

Perhaps later down the line there will be an update to fix these issues.

Back to the drawing board searching for a replacement TV that works with Q

Re: Cancelled

TimmyBGood — Thu, 21 Oct 2021 16:36:58 GMT

@Gary+Richards wrote:

Back to the drawing board searching for a replacement TV that works with Q

There are now very few posts in the Q forum about televisions which don't.

Re: Cancelled

2212JAF — Thu, 21 Oct 2021 17:08:59 GMT

After today and the run around, I've cancelled

Will stick with q for now

Re: Cancelled

Anonymous — Thu, 21 Oct 2021 17:15:08 GMT

Including me that's 8 cancelled orders on this thread alone.

Re: Cancelled

d2h — Thu, 21 Oct 2021 17:18:48 GMT

@Anonymous wrote:
Including me that's 8 cancelled orders on this thread alone.

Who knew that new customers could end up getting a refurb this early on.