topic Re: Double Billed for Netflix in Archive

Double Billed for Netflix

Warrior7021 — Sat, 04 Dec 2021 20:51:36 GMT

An issue that has come to light since changing obver to Sky Glass.

Recieved a bill for £9:99 from Netflix, even though I have an active package through sky Glass.

Netflix stated that i dont,have a sky email linked to my netflix account and Sky say I do .

was assured by Sky customer service that they would get an answer and resolve this as a matter of priority, but lo and behold Iam still awaiting an answer.

So at present unable to use Netflix as i will be billed by them and at the same time as part of my Sky package.

What other problems are there with Sky Glass that await me.??

Sky customer service I feel is shocking, and if this is not sort by monday, i will be cancelling Sky Glass and moving over to Virgin Media.

Re: Double Billed for Netflix

GD1 — Sat, 04 Dec 2021 20:53:20 GMT

@Warrior7021 wrote:
An issue that has come to light since changing obver to Sky Glass.
Recieved a bill for £9:99 from Netflix, even though I have an active package through sky Glass.
Netflix stated that i dont,have a sky email linked to my netflix account and Sky say I do .
was assured by Sky customer service that they would get an answer and resolve this as a matter of priority, but lo and behold Iam still awaiting an answer.
So at present unable to use Netflix as i will be billed by them and at the same time as part of my Sky package.
What other problems are there with Sky Glass that await me.??

Sky customer service I feel is shocking, and if this is not sort by monday, i will be cancelling Sky Glass and moving over to Virgin Media.

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed. It may not be until Monday before you get a reply but please check back.

Re: Double Billed for Netflix

Warrior7021 — Sat, 04 Dec 2021 22:25:43 GMT

thank you