topic Re: My sky steam puck keeps going black and then jumps back 30 seconds or so. in Archive

My sky steam puck keeps going black and then jumps back 30 seconds or so.

tho14 — Fri, 29 Oct 2021 19:03:15 GMT

My new sky stream puck is very temprememtal. Sometimes doesn't switch on, sometimes doesn't recognise HDMI. When I do get it to work it very frequently (every 5 mins or so) the screen goes black and then jumps back a minute or so. You can imagine my sons when watching live football! Is there a fault in this puck. It's not the wifi performance as this is fine with every other device in the house

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

GD1 — Fri, 29 Oct 2021 19:05:26 GMT

@tho14 wrote:
My new sky stream puck is very temprememtal. Sometimes doesn't switch on, sometimes doesn't recognise HDMI. When I do get it to work it very frequently (every 5 mins or so) the screen goes black and then jumps back a minute or so. You can imagine my sons when watching live football! Is there a fault in this puck. It's not the wifi performance as this is fine with every other device in the house

Have you tried a reboot, unplug the PUCK for 1 minute, plug back in while pressing the power button underneath the puck for a few seconds.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

Essex+Guy — Fri, 29 Oct 2021 19:09:34 GMT

My pucks all do the same things you've described. I have four so it's unlikely I have a bad one as they all behave the same. I keep reading on here that sky are aware of it although I haven't seen anything official. I had to laugh earlier when my puck glitched out during the new sky glass advert!

It won't be your WiFi, as I'm the same and my WiFi is rock solid.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

GD1 — Fri, 29 Oct 2021 19:09:25 GMT

@Essex+Guy wrote:
My pucks all do the same things you've described. I have four so it's unlikely I have a bad one as they all behave the same. I keep reading on here that sky are aware of it although I haven't seen anything official. I had to laugh earlier when my puck glitched out during the new sky glass advert!

Issues are being fed back to sky so no doubt updates will be released as time goes on.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

Doc5907 — Fri, 29 Oct 2021 21:08:33 GMT

@Essex+Guy wrote:
My pucks all do the same things you've described. I have four so it's unlikely I have a bad one as they all behave the same. I keep reading on here that sky are aware of it although I haven't seen anything official. I had to laugh earlier when my puck glitched out during the new sky glass advert!

It won't be your WiFi, as I'm the same and my WiFi is rock solid.

Well there's enough of them on at the moment so it was bound to happen 🙂

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

tho14 — Fri, 29 Oct 2021 22:52:37 GMT

Yes I have tried that a number of times and it still does the same thing

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

MrFry1987 — Sat, 30 Oct 2021 14:15:40 GMT

@GD1 potential future updates and sky being aware of their failures does not a contract make.

Moderator note: inaccurate contractual info.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

GD1 — Sat, 30 Oct 2021 01:08:00 GMT

@MrFry1987 It's 31 days customer have to return from the day of delivery.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

GD1 — Sat, 30 Oct 2021 14:16:43 GMT

@MrFry1987 wrote:

@GD1 potential future updates and sky being aware of their failures does not a contract make.

<removed>

And your point is??? If you have a problem with Glass take it up with Sky not customers.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

rednax82 — Sat, 30 Oct 2021 03:50:33 GMT

You're in no position to be advising anyone of anything.

Your technical knowlage is that of the average consumer, your advice is only making a bad situation worse, and to top it off, you're peddling your bad advice to people who have a limited return window on a product clearly at best misadvertised, and at worst unfit for the purpose consumers have been led to expect.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

Laing1 — Sat, 30 Oct 2021 11:02:37 GMT

@rednax82 wrote:

You're in no position to be advising anyone of anything.

Your technical knowlage is that of the average consumer, your advice is only making a bad situation worse, and to top it off, you're peddling your bad advice to people who have a limited return window on a product clearly at best misadvertised, and at worst unfit for the purpose consumers have been led to expect.

@rednax82 so you had Sky Glass for a few days if that and you have more technical knowledge than a customer who has had it from the start and been using it constantly.

Perhaps you could tell us why @GD1 doesn't have the technical knowledge but you do ?

With all the posting you are doing on every thread it's becoming to look like you are trolling the forum

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

GD1 — Sat, 30 Oct 2021 11:10:41 GMT

@rednax82 wrote:
You're in no position to be advising anyone of anything.
Your technical knowlage is that of the average consumer, your advice is only making a bad situation worse, and to top it off, you're peddling your bad advice to people who have a limited return window on a product clearly at best misadvertised, and at worst unfit for the purpose consumers have been led to expect.

Not sure what your issue is other than you have something against Sky Glass. If you feel my posts are misleading feel free to press the report post button.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

Chrisee — Sat, 30 Oct 2021 11:13:00 GMT

@rednax82 you post accuracy score is below 1 out of 10 you have therefore failed your assessment.

Sky contracts contain a clause giving a 31 day cooling of period not the statutory minimum of 14 days.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

DarrenRaynor — Tue, 30 Nov 2021 16:35:57 GMT

Having EXACTLY the same problem, latest black outs on the Sky Puck are very irritating, a few more days and it's a call to Sky and it's going back along with the TV, which I am really disappointed with!! The picture is milky and mostly sepia like, hate it, they have really cheaped out on the s teen technology.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

Loubie47 — Tue, 30 Nov 2021 20:34:57 GMT

Anyone having trouble with there multi room boxes as my boxes are flashing orange and red after coming on white to being with then on the TV screen it ask you to press on you sky Q box 4 & 6 for 2 seconds but nothing happens, can anybody help me as all I've now done is turned them off, not very happy, rather have my old boxes back in but no sent them back today

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

DarrenRaynor — Tue, 30 Nov 2021 21:17:16 GMT

Yes this happened to me today, my puck thought it was Sky Q after a reset, in the end after spending an hour on the phone to support, I had to plug an Ethernet cable in it to force it to download an update, I had to take the puck to my router which is in another room so it wasn't actually connected to the TV, I left it half an hour to be sure (cz I couldn't see it as it wasn't connected to TV) but it sorted it out, you'll have to set up again and enter the code in + add a device in your Sky account account under glass. This is the only fix.

Re: My sky steam puck keeps going black and then jumps back 30 seconds or so.

Loubie47 — Tue, 30 Nov 2021 21:28:07 GMT

many thanks for your help, will do that tomorrow as can't be bothered to mess about now, cheers for the help 👍