topic Re: Product Recall ? in Archive

Product Recall ?

Anonymous — Mon, 01 Nov 2021 18:32:15 GMT

Do you think it's time sky did a product recall on sky glass until the issues are resolved or at least provide a discount in subscriptions ?

Re: Product Recall ?

Jayboy1990 — Mon, 01 Nov 2021 18:34:31 GMT

Why a recall, all purchases are still under the initial returns period. Not happy excercise that right.

Re: Product Recall ?

Satele — Mon, 01 Nov 2021 18:34:37 GMT

No. Plenty of people, myself included, are having no significant issues with Glass and enjoying the product as intended.

A recall would apply if there was faults across every set released, which there are not.

Re: Product Recall ?

GD1 — Mon, 01 Nov 2021 18:35:40 GMT

@Anonymous wrote:
Do you think it's time sky did a product recall on sky glass until the issues are resolved or at least provide a discount in subscriptions ?

They didn't do it with Q, no reason for them to do it with Glass, product recalls are generally done for saftey reasons, so unless someones TV's blows up etc then I can't see Sky doing it.

Re: Product Recall ?

Anonymous — Mon, 01 Nov 2021 18:43:46 GMT

Yes you are all correct. I was being over the top with product recall - that's really for safety. I do think sky could at least make a gesture of good will though.

Re: Product Recall ?

GD1 — Mon, 01 Nov 2021 18:45:35 GMT

@Anonymous wrote:
I do think sky could at least make a gesture of good will though.

That would be something you would need to discuss with Sky on an individual basis.

Re: Product Recall ?

Doc5907 — Mon, 01 Nov 2021 18:50:22 GMT

@Anonymous wrote:
Yes you are all correct. I was being over the top with product recall - that's really for safety. I do think sky could at least make a gesture of good will though.

Normally considered if the customer has complete loss of TV services.

Have your issues led to this ?

Re: Product Recall ?

Anonymous — Mon, 01 Nov 2021 19:02:15 GMT

Nope. I think the system is very buggy, although I remain positive that they will be sorted.

I can't believe that many customers would expect it to be as buggy as it is.

The finishing quality is poor too, mine had a screw half way unscrewed on the corner of the frame.

To produce a tv that can't handle HDR UHD on their own system is poor. The tv certainly isn't the spec that I thought it would be, due to the lack of technical information about the NITS etc that was available prior to purchase

I also think that we have been victims of mis- selling around the playlist, at no point before purchase sky tell me that certain programmes couldn't be added to the playlist. Did they inform you ? Are you happy with this ?

I am not asking for the world, but an apology and a small gesture like a £50 sky store voucher, and communication as to when the bugs would be ironed out, would go a long way

Re: Product Recall ?

silver+stream — Mon, 01 Nov 2021 19:02:53 GMT

in my case no its pretty much worked as intened I bought into it as a streaming service over sky Q as that's how we tend to watch in our house ...

as far as issues go the T V has just worked, the puck however takes longer to start up than it should if you have the setting on yo turn on the tv over hdmi, I hope sky will fix this in an update, that said I have only had to reboot it once were as with SkyQ one or orher of the boxes needed rebooting more frequently

Re: Product Recall ?

Anonymous — Mon, 01 Nov 2021 19:10:34 GMT

@Anonymous wrote:
Nope. I think the system is very buggy, although I remain positive that they will be sorted.

I can't believe that many customers would expect it to be as buggy as it is.

The finishing quality is poor too, mine had a screw half way unscrewed on the corner of the frame.

To produce a tv that can't handle HDR UHD on their own system is poor. The tv certainly isn't the spec that I thought it would be, due to the lack of technical information about the NITS etc that was available prior to purchase

I also think that we have been victims of mis- selling around the playlist, at no point before purchase sky tell me that certain programmes couldn't be added to the playlist. Did they inform you ? Are you happy with this ?

I am not asking for the world, but an apology and a small gesture like a £50 sky store voucher, and communication as to when the bugs would be ironed out, would go a long way

So phone them up and ask for your £50 store voucher, there's no way they're just going to hand them out to every single Glass customer off their own bat.

Re: Product Recall ?

Aaln — Tue, 02 Nov 2021 10:52:53 GMT

I think existing customers were given the benefit of upgrading as soon as it was released.

This is a completely new service for Sky and that should have given you an idea of how complete the product was. They literally stated they're going to be regularly updating Glass in the product launch event.

They picked their most loyal subscribers to offer it to as they have experienced more of Sky than anyone else.

I have the original 2tb Silver Q box which doesn't support HDR, so this will be an upgrade in viewing certain content. We are used to Netflix and subscribed via sky as soon as it bundled it with Ultimate OnDemand.

Over the last few months we have as a household spent less and less time recording programmes and more on streaming. This would suit us to a tee because we don't really watch ITV or BBC and those are a few areas that most have problems with. Channel 4 needs to have a boot up its backside to resolve their missing episodes problem, as does Sky for their own Demand services where you want to catch a series but only a few episodes are there, sometimes just mid season and nothing else.

Re: Product Recall ?

EDGARTHEFIRST — Tue, 30 Nov 2021 15:50:04 GMT

I did say if Sky was car it have recalled,

But as many have pointed out its not a safety issue. Now if it was a Plane !!

Re: Product Recall ?

Jayboy1990 — Tue, 30 Nov 2021 15:54:35 GMT

I would hope that sky are checking returned models for batch identifiers and checking for any trends in faults and then contacting customers with the same batch codes to offer a replacement if the customer wishes to take the offer of one, but maybe it's unnecessary.