topic Re: Any Sky feedback on Glass 'concerns' ? in Archive

Any Sky feedback on Glass 'concerns' ?

S44TUH — Thu, 21 Oct 2021 15:33:10 GMT

I was wondering if there has been any official (or unofficial) feedback directly from Sky on the launch of Glass and some of the concerns that users/customers are raising?

Anything through the (offline) community channels that can be shared?

Re: Any Sky feedback on Glass 'concerns' ?

SKY1992bf — Thu, 21 Oct 2021 15:38:00 GMT

@S44TUH None that I've seen and it's unlikely they will but you never know

Re: Any Sky feedback on Glass 'concerns' ?

TimmyBGood — Thu, 21 Oct 2021 15:36:23 GMT

@S44TUH

Questions have been asked ; )

Re: Any Sky feedback on Glass 'concerns' ?

S44TUH — Thu, 21 Oct 2021 15:38:41 GMT

@TimmyBGood wrote:
@S44TUH

Questions have been asked ; )

👍

Re: Any Sky feedback on Glass 'concerns' ?

Urban+Splash — Thu, 21 Oct 2021 15:39:14 GMT

Perhaps the biggest shocker is the use of apps such as itv. I certainly didn't see that happening. Don't suppose this will change though. Seems to be a fundamental part of how Glass works. Has anyone asked about the infamous 1000 hours..

Re: Any Sky feedback on Glass 'concerns' ?

TimmyBGood — Thu, 21 Oct 2021 15:39:53 GMT

@Urban+Splash wrote:

Has anyone asked about the infamous 1000 hours..

Oh yes ; )

Re: Any Sky feedback on Glass 'concerns' ?

Urban+Splash — Thu, 21 Oct 2021 15:41:05 GMT

Thank you!

Re: Any Sky feedback on Glass 'concerns' ?

tarbat — Thu, 21 Oct 2021 15:42:09 GMT

@Urban+Splash wrote:
Has anyone asked about the infamous 1000 hours..

You'd have though Sky would have had a pre-prepared answer to this most obvious of questions.

Re: Any Sky feedback on Glass 'concerns' ?

Urban+Splash — Thu, 21 Oct 2021 15:43:37 GMT

It appears the reference to 1000 hours was perhaps rogue.

Re: Any Sky feedback on Glass 'concerns' ?

thurlstonesky — Thu, 21 Oct 2021 15:50:57 GMT

I would suspect a few Sky personnel will have their weekends cancelled. If the reaction from customers stays negative, they will have trouble recovering the Glass brand.

Re: Any Sky feedback on Glass 'concerns' ?

HeathHayle — Thu, 21 Oct 2021 15:53:03 GMT

@Urban+Splash no it wasnt rogue because I actually saw it on the sky glass website I stupidly didnt screenshot it because I didnt expect it to disappear 😂

Re: Any Sky feedback on Glass 'concerns' ?

d2h — Thu, 21 Oct 2021 15:54:28 GMT

@TimmyBGood wrote:
@Urban+Splash wrote:
Has anyone asked about the infamous 1000 hours..
Oh yes ; )

The fact that it's not been cleared up by actual Sky employees, via Sky website or socials, and instead customers are asking a Sky forum gopher for an update, to then relay it to other customers, is farcical in itself.

Re: Any Sky feedback on Glass 'concerns' ?

Q-tips — Thu, 21 Oct 2021 17:01:43 GMT

@HeathHayle wrote:
@Urban+Splash no it wasnt rogue because I actually saw it on the sky glass website I stupidly didnt screenshot it because I didnt expect it to disappear 😂

So did I. And it's all over the internet previews/launch reports as well. And Annie's FAQ has it too. I think it was also mentioned by one of the Sky execs at the launch. But maybe it has been whitewashed because no-one at Sky knows what it means.

Re: Any Sky feedback on Glass 'concerns' ?

Annie+UK — Thu, 21 Oct 2021 17:18:27 GMT

@Q-tips wrote:

@HeathHayle wrote:

@Urban+Splash no it wasnt rogue because I actually saw it on the sky glass website I stupidly didnt screenshot it because I didnt expect it to disappear 😂

So did I. And it's all over the internet previews/launch reports as well. And Annie's FAQ has it too. I think it was also mentioned by one of the Sky execs at the launch. But maybe it has been whitewashed because no-one at Sky knows what it means.

I've had to remove some playlist related questions due to not having details from sky of exactly how playlists work 😞

Re: Any Sky feedback on Glass 'concerns' ?

bob1234 — Thu, 21 Oct 2021 17:29:13 GMT

@thurlstonesky wrote:
I would suspect a few Sky personnel will have their weekends cancelled. If the reaction from customers stays negative, they will have trouble recovering the Glass brand.

No they will all be away celebrating a successful launch and counting their bonuses.

Re: Any Sky feedback on Glass 'concerns' ?

tarbat — Thu, 21 Oct 2021 17:32:33 GMT

@bob1234 wrote:
No they will all be away celebrating a successful launch and counting their bonuses.

They will have achieved their objective - to make Sky Q look like a brilliant system compared to Glass 😉

Re: Any Sky feedback on Glass 'concerns' ?

seanisky — Thu, 21 Oct 2021 17:40:36 GMT

@Urban+Splash

So if you connect via Sky Mobile streaming does ITV etc all count as inclusive data or is all Sky Glass excluded from "Inclusive data", I can't find info anywhere - are Sky mirroring other content providers, is just Sky content free or none of the above Sky mobile inclusive data doesn't include Glass at all.

Is there even Sky G(o)lass access on the TV or a app that allows unlimited data and casting to Glass...

So little information on this and other things, no wonder people cancelling before they even find out Glass features don't work

Re: Any Sky feedback on Glass 'concerns' ?

seanisky — Thu, 21 Oct 2021 17:44:40 GMT

This message was authored by thurlstoneskyThis message was authored by: @thurlstonesky

"I would suspect a few Sky personnel will have their weekends cancelled. If the reaction from customers stays negative, they will have trouble recovering the Glass brand"

It reminds me of Blackberry Playbook/Blackberry 10

Self harm & commercial suicide.

This easily is the biggest failure of any Sky launch in history on every count, can Comcast sell back to Murdoch now please, who will give us a Sky IPTV a box & app, thank you.

Re: Any Sky feedback on Glass 'concerns' ?

Q-tips — Thu, 21 Oct 2021 17:45:36 GMT

They've had TVs out on test of course because one of the testers (or friend of) posted here a couple of weeks ago. And Sky execs must have been watching Glass in purgatory for many weeks, dreading the approaching launch date.

About 10 days ago I reckon, the bigwigs had their crunch meeting at Glass Towers to decide whether to cancel the launch or press on. I think the decision they took will end up costing them more than pulling it.

Re: Any Sky feedback on Glass 'concerns' ?

seanisky — Thu, 21 Oct 2021 17:47:51 GMT

@d2h

"The fact that it's not been cleared up by actual Sky employees, via Sky website or socials, and instead customers are asking a Sky forum gopher for an update, to then relay it to other customers, is farcical in itself."

AYE!

I got a ban for 3 days for not toeing the line about Glass being a "market leading premium Sky exclusive product" and highlighting shortfalls, CONcast.

Well screw me for being a consumer who knows what they will separate from their cash for!